Reimagine engagement and simplify journey management — all in real time.

The more you understand your customers, the more personal you can make their experiences. Adobe Journey Optimizer lets you understand and manage one-to-one moments or large campaigns for millions of customers from a single application powered by real-time decisioning and intelligent insights.

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Real-time profile and insights.

Imagine a complete customer journey that proactively responds to your customers’ needs. It’s possible with unified customer profiles powered by Adobe Experience Platform that update in real time using data drawn from all touchpoints — in Adobe Experience Cloud and beyond. With tools that actively monitor for specific customer actions and events, you can create personalised, relevant experiences.

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Omnichannel orchestration

Design, orchestrate and optimise personalised journeys — all on one canvas. With an intuitive drag-and-drop interface, your teams can easily manage every aspect of the customer experience, from audience segmentation to personalised omnichannel messaging. All of this functionality and more, from a single application.

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Personalised offer decisioning

Empowered by AI, deliver the right offers to your customers that connect at the individual level, at just the right time. Tools like real-time customer profiles and intelligent decisioning make every offer along the customer journey a personal one, helping you drive engagement and inspire loyalty.

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Customer lifecycle engagement

Put yourself in front of customers when they need your attention most. Merge your scheduled marketing campaigns with real-time, customer-focused moments. Whether it’s personalised messaging for a single customer or notifying your entire customer base, be there in the moments that matter.

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