In a few short months, customer experience went through its most significant shift since the rise of ecommerce. Our guest futurologist and co-founder of The Future Laboratory, Chris Sanderson, sets the scene for the series with a report on the changes that could and should last. Join us as we ask the questions of the moment, including, what’s next for the experience economy?
- Predict brand growth
- How important is trust, privacy and empathy for brands?
- Trend insight and inspirational, leading-edge examples
Host: Tina Daheley, journalist and broadcaster
Guest: Chris Sanderson, Founder, The Future Laboratory