Increasing speed and efficiency through digital
The Adobe Legal team processes around 10,000 contracts per quarter. Through digital process and self-sufficient workflows powered by Adobe Document Cloud, the Legal team speeds up routine agreements and gives staff more time to focus on higher-level contracts.
Marianne Low oversees sales contracts in Southeast Asia (SEA) as well as Australia and New Zealand (ANZ) public sector. End-of-quarter periods are always the busiest times of the year for sales teams and solicitors such as Low typically worked long hours to help their sales teams complete contracts on time.
“We’re often dealing with customers in different time zones, so with paper processes, the minimum contract turnaround time was around three days,” says Low. “With Adobe Sign, it typically takes hours; I’ve even seen contracts returned in minutes. Adobe Sign makes it fast, simple and easy for anyone to sign, no matter where they are.”
The Product Legal team for Digital Media takes advantage of intuitive forms created using Adobe Acrobat DC to streamline legal reviews. “Using an Adobe Acrobat form allows us to capture all required information without needing to go back and forth with product teams,” says Letitia Hsu, Associate Legal Counsel for Adobe. “This frees up our time to focus on product strategy and structuring for new offerings.”
Boosting productivity with self-service
Adobe created more than 300 Adobe Sign templates, many of which are integrated into the Contract Lifecycle Management (CLM) system. Many of these templates are self-service, meaning that anyone can log into the CLM, fill in necessary information and send out the agreement without needing further approval from the legal team. For example, anyone at Adobe can distribute a standard non-disclosure agreement (NDA) for any sales meeting or event without needing to take up valuable time working with an solicitor.
“Adobe Sign automatically loads signed agreements back into the CLM as a fully signed record,” explains Kaitlin Brummitt, CLM Business Analyst, Adobe. “We don’t have to worry about hunting down signatories or scanning documents back into the system. This gives us a huge productivity boost and allows Adobe to spend more time on more complex deals.”
The Legal team also worked with the procurement department to consolidate procurement processes with self-service procurement contracts. By training the procurement team to assess and manage low-risk procurement contracts directly, reducing the time needed to complete a contract by 73%.
By connecting Adobe Document Cloud to online portals, legal teams further enhance accessibility and self-service. The new Conflict of Interest portal allows admins to send out control letters for signature through Adobe Sign and then upload them through the portal.
“Contracts and paperwork are the foundation for so many industries,” says Andrew Savage, VP, Deputy General Counsel, Digital Media Legal at Adobe. “With the perfect collaboration between Adobe Sign and Adobe Acrobat DC, we not only increase efficiencies, we also dramatically support sustainability through paperless workflows. I’m very proud of the impact that Adobe Document Cloud can have across industries.”