Forrester Consulting Research Studies – Digital Document Processes in 2020.




The way we work has changed significantly in 2020. Businesses have had to adapt to remote workforces, virtual interactions and digital interchanges. In-person interactions have almost entirely been replaced by virtual interactions – for example, when a document needs a signature or approval, the interaction now needs to be digital.

To understand how digital document processes are supporting business resilience, Adobe recently commissioned Forrester Consulting to conduct a global survey, How Digital Document Processes Are Shifting From Best Practice to Business Necessity.

As a result of this research, we now have three Forrester Research ‘Spotlight’ Studies and an on-demand webinar to share: 

Forrester Research Study – Digital Document Processes in 2020: A Spotlight on E-Signatures reveals why organisations are changing the way they perceive and deploy e-signatures, and how organisations are using e-signatures to unlock new business opportunities.
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Forrester Research Study – Digital Document Processes in 2020: A Spotlight on Financial Services explains why digitising document processes is a top priority for financial services firms – 68% believe this is essential, making it a business necessity for years to come. The study also reveals how digital document processes can reduce business risk and increase revenue. 
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Forrester Research Study – Digital Document Processes in 2020: A Spotlight on Western Europe reveals that 70% of organisations in Western Europe say that digital document processes enable them to better maintain business continuity amidst unforeseen circumstances. It also examines the shift in perception of digital document solutions from ‘operational tools’ to ‘strategic imperatives’.
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Forrester Consulting and Adobe webinar – Rethinking digital document capabilities as a business necessity Our panel discusses the findings from the research, including how digital document processes are helping organisations maintain business resilience, reduce business risk and open up revenue possibilities.
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