Slater & Gordon is not a typical law firm. The company is a legal services company for everyday families and individuals, with a strong emphasis on customer service. When people are going through a major life event — from selling a home to writing a will to dealing with life-changing personal injury — Slater & Gordon connects clients with legal experts ready to help them.
One of the ways Slater & Gordon achieves its strong customer service is by investing in technology to engage with clients conveniently and securely from anywhere, without needing to travel to an office. Clients can telephone, connect via web chat, submit online requests or log into online platforms to check details about ongoing cases and claims.
Paper workflows are being replaced by secure, digital transactions using Adobe Document Cloud. Adobe Acrobat turns any type of document into a sharable, highly secure digital file. Adobe Sign transforms entire workflows with electronic signatures, audit trails and tracking with intuitive operations.
CTIO Jon Grainger created Slater & Gordon’s strong technology strategy around the following idea: Work Anywhere, Automate Everything & Innovate. “Our technology strategy builds upon the idea of connecting people to our company culture and colleagues in a meaningful and secure way,” says Grainger. “This includes any work setting: in the office, at home or on the move.”