REPORT

The results are in — eCommerce consumer preferences 2021.

Online shopping growth is expected to continue rising in the next 12 months. So now more than ever, it's important for retailers to understand consumers shopping behaviours and get the experience right.

And that's where we come in. Here at Adobe Commerce, we've commissioned a survey spanning 12 countries across Europe, the Middle East and Africa. Almost 10,000 consumers were asked to explore the factors that affected their online shopping preferences.

Discover consumers preferences in our quick and easy infographic 'Getting the experience right: eCommerce consumer preferences 2021', that gathers key takeaways from our research so that you can adapt and change to meet your customers needs. Download our 2021 infographic to find out more.

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