Joana de Quintanilha, VP, Principal Analyst, Forrester
As our digital world continues to evolve, customers are continually relearning how to interact with brands. Whether it’s at home on digital channels, in stores redesigned for new health and safety guidelines, or on the phone working remotely, being able to make decisions in the moment is a game changer. Join this session to learn how journey orchestration can help your firm understand new customer behaviors as they happen.
In this session, you’ll learn how to do the following: