Choose from our extensive line-up of thought leaders and digital innovators.
Create the future.
Join the evolution of digital-first customer experiences.
Connect with an extensive line-up of digital innovators.
Keynote Sessions
Expert Panel.
Join our keynote panel with speakers from Coles, KrisShop, Kotak Mindra Bank and University of New South Wales as they discuss the challenges and trends defining the future of experiences.
Simon Tate (Adobe)
Opening Keynote: Thriving in a Digital-First Economy
How brands are failing to meet high consumer expectations in a digital-first, post-pandemic world, and what they can do to succeed.
5 min
Suzanne Steele (Adobe) and Panel
Expert Panel: Featuring Coles, KrisShop, Kotak Mahindra Bank and University of New South Wales
A look at the challenges and trends defining the future of experiences.
26 min
Bozoma Saint John (Netflix)
Focus Group of 1. Why YOU are the key to unlocking the success of your business.
Why now is the time to future proof your business, stand out from the competition and build life-time loyalty with customers.
20 min
Joanna O’Connell (Forrester) and Ryan Fleisch (Adobe)
How Cookieless Marketing Creates Opportunities to Build Customer Relationships in Real Time
How to embrace the Cookieless future and strengthen customer journeys.
28 min
Scott Gutterman (PGA tour) and Morgen Thistlewolf (Adobe)
Riding the Digital Economy Wave: How to Capture the Momentum
How to find the right solutions to meet changing customer expectations, deliver high-impact experiences, and nurture relationships.
29 min
Kristen Bernady (Charles Schwab) and Dana Czerwinski (Adobe)
3 Best Practices for Transforming your Marketing Organisation
How Charles Schwab’s marketing system helped improve teamwork and marketing impacts.
22 min
Varun Kapoor (Adobe) and Scott King (Adobe)
Shaping Digital Experience in Financial Services
Insights on the processes and must-have technologies that can help modernise your organisation’s digital initiatives.
28 min
Ravi Kumar (CIT Bank) and Christopher Young (Adobe)
Power Audience Targeting with Data Insights
How to use data to identify and engage high-value customers, and deliver experiences that build lasting customer loyalty.
23 min
Akif Unal (TD Bank) and Christopher Young (Adobe)
The Modernisation of Marketing for Digital, Experience-Driven Businesses
An executive perspective on effective strategies for evolving marketing’s role and impacts on the business.
29 min
Sheerien Salindera (Adobe) and Jeremy Willmott (Adobe)
Why Retailers Need to Reshape their Digital Experiences
An exploration into how organisations can recover post-pandemic, and why retailers need to get personal with their customers.
24 min
Cynthia Smith (Bose) and Michael Klein (Adobe)
Bose Transforms Virtual Demos to Deliver Immersive Experiences
How Bose innovated to deliver impressive virtual demos through a lean and iterative approach that produced greater customer experiences and business value.
16 min
Dave Robinson (Boots UK)
From Data to Decisioning: Unlocking the Power of Customer Insight
The power of customer insight: How Boots formed stronger relationships with customers during the pandemic by putting data first.
9 min
John Copeland (Adobe) and Jill Steinhour (Adobe)
How Adobe Transformed its Digital Experience Business
How Adobe integrated a range of technologies into a platform that helps organisations deliver, manage, and optimise experiences across channels through every stage of the customer journey.
14 min
Melissa Day (The Chemours Company) and Adrienne Whitten (Adobe)
Improving Customer Chemistry Though Personalisation
How you can apply some best practice principles to your digital marketing strategy by recognising your marketing automation maturity, and mapping capabilities to your desired customer experience.
29 min
Björn Schick (smart Europe GmbH)
Revolutionising Customer Experience at smart with Direct-to-Consumer e-Commerce
A look at how smart Europe GmbH is creating enganced customer experiences through new technologies.
17 min