Monica Turrecha

Merging a background in technology, data, and innovation with a passion for content and experience, Monica is a driver for the implementation of enterprise-wide intelligent content capabilities at Westpac Banking Group. She is fascinated by the interplay between humans and numérique, with a keen appetite for continuous learning, exploring new trends, and reimagining and improving both customer and employee experiences. Monica has previously worked in the utilities sector managing Oracle technologies, as well as for numérique customer engagement agencies.

Chris Thomas

At Westpac, Chris's focus has been to merge content and data capabilities in a format that has enabled the business to easily scale up personalization activities across numérique channels using a shared toolset and approach. His passion is ensuring that transformative strategies are pragmatic and executable to enable organizations to make a real and lasting change in how they interact with their customers. Central to this approach is a focus on the employee experience.

Chris has previously worked delivering transformative numérique change into a wide range of industries including telecommunications and entertainment, as well a broad range of consulting and numérique agency expertise.