In a time when technology and digital transformation plays a big role in building the kinds of customer relationships that propel businesses forward, it’s important to remember that technology is only one part of the equation. The need for solid leadership, great employees, and adaptable operating models and processes is as critical as ever. Join this session for insights on how bringing the foundational aspects of the business together with must-have technologies can help your organization accelerate digital initiatives and modernize communications.
In this session, you’ll learn:
How to evaluate and establish a foundational set of digital capabilities
Understanding the skill sets, process adjustments and change management required
Focusing on a core set of use cases that will drive maximum impact