Experience Makers Live

Build Your Personalised CXM Playbook

Steve Hammond, Head of Experience Cloud Product

You know why digital transformation is important. But it’s the how that makes it hard — especially how to make it customer-focused. Fortunately, we’re here to help you to build a customer experience management (CXM) strategy tailored just for your business.


Here’s what you’ll get from this session:

  • Personalised CXM guidance by accessing our tool to customise recommendations based on the areas most relevant for you
  • Strategy for your organisation as you learn how to make a CXM plan that gives everyone concrete steps they can act on
  • Partnership for success by relying on our deep customer experience expertise as you make your playbook and put it into action
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