Experience Makers Live

Effective Customer Communication Management with Adobe Experience Cloud

Prasad Pimple, VP - Ecommerce & Digital Marketing, HDFC Life
Sagar Mehta, Senior Solutions Consultant, Adobe

During a time of crisis, customer relationships are nurtured by sharing important updates quickly and continuously. This communication is crucial for engaging your customers for the long-term, even while the world is unpredictable.


In this session: -


  • Understand the importance of consistent customer communication management across every channel
  • Explore what it takes to react quickly and effectively on digital channels
  • Hear from real brands who have successfully communicated with empathy throughout this time without compromising on efficiency
  • Discover how organisations have embraced new ideas and executed them throughout  a time of crisis
document icon

Presentation Deck



Recommended next breakouts