Inspired by customers
Performance Health implemented Magento Commerce in April of 2017 and immediately began customising the e-commerce platform for their customers’ needs and expectations. Together with their solution partner, Crimson Agility, they easily integrated their existing backend systems: NetSuite, OnBase, Avatax and CertCapture. Then they started to customise the user experience to their customers’ demands.
A high-performance, cacheable mega-menu loads hundreds of nodes instantaneously, allowing users to easily search through multiple categories from wound care, to clinical equipment and orthopedic supplies. Klevu Search Enhancement helps the customer find configurable products. It will also return products with preselected options for attributes like size or colour, if those details were part of the original search. Meanwhile, the customer can set a view preference for Product Description Pages, which allows them to see drop down product configuration options or a grid view showing all available options at once. This is great for configurable products like gym and physical therapy apparatus or clothing and it allows B2B users to quickly identify and order all available options.
With Web Order Approval (WOA), larger companies can set-up and configure processes to allow hundreds of staff members to make purchase requests for superiors to approve. Approved requisition lists allow users to create and manage “include” and “exclude” requisition lists for corporate users. An include list allows users to only purchase certain items on a list. An exclude list restricts company users from buying certain items on the list.
A high-volume address book allows companies to effectively manage thousands of deliver-to addresses. Performance Health added a searchable data table that delivers thousands of addresses by city, zip, street in a matter of a seconds. The customer can also immediately see “recently used” addresses and can add “favourite” addresses. This is important for Performance Health because many of their customers have locations all over the U.S. — for example, they service many physical therapy chains with hundreds of different locations.
Before Magento Commerce, some companies found requisition lists too huge and difficult to deal with. Performance Health converted these lists to data tables so they can be easily searched and displayed. An integration with Avalara CertCapture quickly determines a customer’s tax exempt status using certificates of exemption — the expiry and jurisdiction of these certificates is critical in the healthcare industry. Meanwhile, an integration with NetSuite in real time for pricing, orders, customers, deliveries, invoices and cash receipts helps the company enjoy a single source of truth for all data. Customer invoices are handled by the OnBase Document Management System. Now, customers can download invoices in PDF format for one or many invoices, all at once.