WEBINAR

2026 CX Trends: Personalisation and Customer Comfort with AI

On-Demand Webinar

Customer behaviour has crossed a tipping point. A quarter of customers now cite AI-powered platforms like ChatGPT as their top research tool — ahead of brand websites, online reviews, and traditional media. Nearly half would use AI for personalised recommendations, and 44% for instant customer service. The way customers discover, decide, and engage is changing fast.

Watch this on-demand session with Sultan Moraished (Red Sea Global) and Michael Benjamin (Adobe) to explore the 2026 CX trends defining the year ahead. Drawing on the 16th annual Adobe AI and Digital Trends research — 3,000 executives and practitioners surveyed alongside 4,000 customers — we unpack what’s shifting, what’s working, and how enterprises are using AI to capture interest, build loyalty, and augment CX workflows.

In this on-demand session, you will:

  • Discover the top CX trends with AI for 2026, backed by data from 7,000 surveyed executives, practitioners and customers
  • Understand how AI-powered platforms are reshaping customer search and decision-making
  • Hear how Red Sea Global is using AI to deliver personalised, comfort-led customer experiences at scale

Watch the on-demand recording now.

Marketo Configurator Thursday, May 21, 2026 at 10:35
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The webinar is now available on-demand. We hope you enjoy it.

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Event speakers

Michael Benjamin

Senior Director, Marketing (UKI & MEA)

Adobe

Michael leads marketing for Adobe across UKI and MEA, helping enterprises modernise their customer experience strategies with Adobe Experience Cloud. He works closely with brands to translate AI and digital trends research into practical, measurable CX programmes that drive loyalty, engagement, and growth.
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Sultan Moraished

Group Head of Technology & Corporate Excellence

Red Sea Global (RSG)

Sultan leads Technology and Corporate Excellence at Red Sea Global, the visionary developer behind The Red Sea and AMAALA — two of Saudi Arabia’s flagship regenerative tourism destinations. He oversees the technology strategy that powers personalised, comfort-led guest experiences at scale, with a strong focus on operational excellence and AI-driven innovation.
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Content as a Service v3 - adobe-express - Thursday, May 21, 2026 at 10:37

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cardTitle
2026 CX Trends: Personalisation and Customer Comfort with AI
CardDescription
See how AI is reshaping customer experience in 2026 — from AI-powered search to personalised journeys and instant service.
cardDate
2026-05-22
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caas:content-type/webinar
Tags
caas:content-type/webinar, caas:products/aep-agent-orchestrator, caas:products/engagement-intelligence, caas:products/customer-journey-analytics, caas:products/llm-optimizer