Customer experience technology solutions can support HHS agencies in four key ways:
- Streamline the enrollment process for government benefit programs, including SNAP, TANF, Medicaid, and others.
- Decrease churn and increase participation in preventative health efforts and valuable skill building.
- Reduce call center volume and time spent on paperwork.
- Decrease application review times.
Customer experience solutions can help HHS agencies around the nation maximize the spend of every dollar in their budget, increase the awareness of every program available to their communities, and, most importantly, improve the self-sufficiency of every citizen and resident they serve.