State and Local
Empower state and local agencies to drive efficiency and deliver impact.
Citizens expect digital experiences to be seamless — including from the government. Adobe connects state and local agencies to the communities they serve through streamlined, omnichannel communications and modernized service delivery.
Transform legacy public services with digital innovation.
Build connected digital experiences customized to every community.
Today’s digital experiences must be easy to use, secure, and personalized. To support this, states and localities must modernize web portals and platforms with omnichannel services for the people they’re designed to help. Adobe solutions give agencies advanced capabilities to streamline outreach and service delivery.
- Increase awareness and involvement in relevant public services.
- Create user-friendly, self-service digital hubs and mobile experiences.
- Build personalized experiences that enhance public trust.
Modernize online forms and paper documents to drive efficiency.
Legacy forms and paper-based processes slow innovation and reduce data accuracy. Adobe empowers agencies to quickly digitize forms and create new documents with dynamic FedRAMP-compliant solutions. Our AI-powered form technology automates data collection by integrating with back-end systems for prefilled fields. This improves accuracy and offers better governance and validation.
- Increase productivity and reduce manual workloads.
- Accelerate speed processing time to application and data accuracy.
- Create efficient, simplified user experiences that maximize program spend.
- Improve cost savings by upgrading legacy systems and processes.
Create, organize, and distribute critical content at scale.
Effectively managing digital assets and creating customized variations of content is crucial for delivering personalized experiences at scale. Adobe simplifies content distribution with secure, AI-driven solutions that organize, and optimize essential assets. With it, agencies can cross-collaborate more effectively and communicate timely, relevant information.
- Enrich secure, version-controlled content with metadata for easy access.
- Accelerate content creation and delivery with advanced search and automation.
- Find accurate, consistent, and mission-aligned content in real time.
Deliver the right message at the right time through omnichannel personalization.
Improve program outcomes by bringing speed and convenience to your public service delivery. Adobe lets you move beyond the basics of personalization, enabling your agency to deliver connected experiences across channels, so you can reach citizens promptly and accelerate results.
- Drive greater adoption of online services.
- Decrease burden on agency employees and free up time for high-value, strategic goals.
- Increase satisfaction with digital government interactions.
“It is apparent that having a right solution/partner and concrete strategy for creating, distributing, and monitoring the impact of critical communication to residents is helping to improve transparency and effectiveness.”
Mrudul Sadanandan, IT Manager - Enterprise Apps
City of Sacramento
Read the City of Sacramento's story
Dive deeper into what Adobe can do for state and local governments.
Content as a Service v3 - solutions-industries - Monday, April 21, 2025 at 16:41
