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Unified Customer Experience Solutions

From isolated interactions to cohesive experiences.

Build lasting customer relationships that drive business results with Adobe’s connected AI-powered platform. Combining real-time insights, scaled content activation, and powerful journey orchestration for continuous, cross-channel optimization starts with Adobe.

https://main--da-bacom--adobecom.aem.live/assets/videos/solutions/unified-customer-experience/media_1935e18c63798f8eb84015e9318e65e26528a61d9.mp4#_autoplay1 | Business owner receiving a personalized experience based on online activities

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Watch overview | Watch overview of Unified Customer Experience

Elevate your customer experience with Adobe.

Adobe empowers brands to connect with prospects and customers in the ideal moment, across any touchpoint. Our unified foundation for customer data management, journey orchestration, and content activation lets your teams deliver the kind of personalized, relevant experiences that replace customer indifference with lasting relationships. When combined with real-time, AI-driven customer insights and a high-powered content supply chain, your marketing teams have everything they need to increase customer lifetime value.

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Customer acquisition

https://main--bacom--adobecom.aem.live/solutions/unified-customer-experience#reach-high-value-prospects-and-strategically-build-lifetime-value

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Customer-centric engagement

https://main--bacom--adobecom.aem.live/solutions/customer-experience#engage-each-customer-with-moments-that-matter

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Omnichannel activation

https://main--bacom--adobecom.aem.live/solutions/unified-customer-experience#repurpose-and-activate-content-for-consistent-customer-experiences

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Agentic brand activation

https://main--da-bacom--adobecom.aem.page/solutions/unified-customer-experience#ensure-brand-visibility-and-engagement-in-the-ai-era

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https://main--bacom--adobecom.aem.live/assets/videos/solutions/unified-customer-experience/media_131497e10b9432a3b34395067c0bfa6cf807c6094.mp4#autoplay1 | Three charts, one showing partner audiences, one overlapping audiences, and one high value audiences.

Reach high-value prospects and strategically build lifetime value.

Rich, unified customer data and AI-driven insights let your teams prospect for new customers more strategically and understand the impact of brand-building tactics on the rest of the customer journey. Adobe’s approach to customer acquisition solution helps teams make smarter media investments, target the right prospects, and refine and accelerate campaign results. This lets them drive more effective business growth and demonstrate marketing value.

Learn about customer acquisition

Engage each customer with moments that matter.

Transform one-time transactions into long-term loyalty by engaging customers based on their unique journey with your brand. With customer-centric engagement, Adobe helps you unify customer behavior across channels and devices to provide precise, holistic insights for optimized engagement. Leveraging AI and real-time data, marketing teams can quickly deliver tailored engagement at scale to ensure customer success and maximize business impact.

Learn about customer engagement

https://main--bacom--adobecom.aem.live/fragments/products/modal/videos/real-time-customer-data-platform/collaboration/media_19aa80162a39dc4fca8f26ec8dee690aeee677408.mp4#autoplay1 | AI-generated audience and their influential traits, and a targeted email

AI using customer behavior context data to generate a personalized offer

Create, repurpose, and activate content for connected customer experiences.

Personalize every customer interaction with tailored content across channels to ensure a consistent omnichannel customer journey. Adobe goes beyond multi-channel content activation by helping marketers understand content effectiveness and accelerate time to market with AI-powered tools.

Learn about omnichannel content activation

Activate your brand experience for customers and AI.

Modernize your legacy digital assets – websites, content, and metadata – into AI-ready experiences that are easy for both customers and AI agents to find and understand. With an AI-native foundation, Adobe helps you boost discoverability in AI-driven search, continuously optimize your brand experience, and build trust through on-brand, conversational interactions.

Learn about agentic brand activation

https://main--da-bacom--adobecom.aem.page/fragments/products/customer-success-stories/customer-experience/customer-experience-overview-customer-stories

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Learn more about unified customer experience.

Content as a Service v3 - customer experience - Wednesday, October 1, 2025 at 12:02

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Questions? We have answers.

What is a unified customer experience and why is it important?

A unified customer experience means every interaction — from first contact to long-term support — is connected, consistent, and personalized. This approach eliminates fragmented journeys, builds trust, and increases lifetime value. With Adobe, companies can unify data, coordinate omnichannel touchpoints, and activate content from a single platform.

What is Adobe Unified Customer Experience?

Adobe Unified Customer Experience is a comprehensive solution that connects customer interactions across all channels and touchpoints—from web and mobile to email, in-store, and beyond. By unifying data, customer journeys, and content activation, it enables brands to deliver personalized, relevant experiences at scale. This connected approach ensures consistency, strengthens brand perception, and helps drive measurable business outcomes.

How does Adobe use generative AI in customer experience solutions?

Adobe integrates generative AI into customer experience solutions to speed up content creation, enhance personalization, and streamline marketing workflows. From crafting tailored messaging to automating creative variations, generative AI empowers marketing teams to deliver high-quality, on-brand experiences more quickly, helping them scale without sacrificing quality.

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Unified customer experience

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Unify data and insights across channels to power real-time engagement across every step of the customer journey.

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2025-03-18

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UNIFIED CUSTOMER EXPERIENCE

UNIFIED CUSTOMER EXPERIENCE

Customer-led experiences done at speed and scale.

Customer-led experiences done at speed and scale.

Watch overview

Watch overview

Elevate your customer experience with Adobe.

Elevate your customer experience with Adobe.

content supply chain

content supply chain

Customer acquisition

Customer acquisition

Customer-centric engagement

Customer-centric engagement

Omnichannel activation

Omnichannel activation

Reach high-value prospects and strategically build lifetime value.

Reach high-value prospects and strategically build lifetime value.

Learn about customer acquisition

Learn about customer acquisition

Engage each customer with moments that matter.

Engage each customer with moments that matter.

Learn about customer engagement

Learn about customer engagement

Create, repurpose, and activate content for connected customer experiences.

Create, repurpose, and activate content for connected customer experiences.

Learn about omnichannel content activation

Learn about omnichannel content activation

The results of connected experiences speak for themselves.

The results of connected experiences speak for themselves.

127%

127%

$2.2 million

$2.2 million

Vinay Gopinath, Director, Global Advertising Platforms Technical Product Owner

Vinay Gopinath, Director, Global Advertising Platforms Technical Product Owner

The Coca-Cola Company

The Coca-Cola Company

Read Coca-Cola's story

Read Coca-Cola's story

Learn more about unified customer experience.

Learn more about unified customer experience.

Let's talk about what Adobe can do for your business.

Let's talk about what Adobe can do for your business.

Get started

Get started