Legislation and policy for modernizing government.
We help government leaders increase efficiency and improve experiences for citizens and employees with our end-to-end customer experience platform for government.
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Rising to the challenge of modernizing your agency.
Government is transforming. Leaders are pushing to increase efficiency and improve experiences for citizens and employees.
Lawmakers have rolled out key policy initiatives calling for people-centric services for the digital age and giving agencies needed momentum to upgrade:
• The 21st Century IDEA Act (Public Law 115-336) accelerates the digitization of the citizen-facing and internal services, while aligning customer experience programs under the CIO.
• The Connected Government Act advocates for greater access to and functionality of government websites by ensuring they’re mobile friendly.
• The President’s Management Agenda and the Cross-Agency Priority (CAP) goals ask agencies to create citizen experiences that mirror the private sector.
• OMB Circular A-11 Section 280 Managing Customer Experience and Improving Service Delivery establishes a customer experience framework for the federal government and guidance on how to effectively improve.
• Last year the Modernizing Government Technology (MGT) Act appropriated funding to support digital service projects.
Government for the 21st century.
Government leaders want modern services that meet the rising expectations of citizens and employees. See how using new digital platforms can help your agency tackle new expectations. Learn more
Accelerating digital services with the
21st-Century IDEA.
The new law raises standards and provides agencies with essential guidance on how to modernize. Read the blog
“Through our strong partnership with Adobe, we’re transforming how government works to provide citizens with faster, more effective services.”
Todd Nacapuy, Chief Information Officer, State of Hawaii
Hawaii empowers employees and enhances citizen experiences with Adobe solutions, saving $5 million in 2 years, saving 24,000 pages per day, and cutting approval times from 2 weeks to 2 days.
Use Cases
USE CASE
Web Modernization
Empower your content authors with market-leading tools that increase efficiency and improve experiences for citizens, businesses, and government employees alike.
USE CASE
Forms Modernization
Fast-track and improve the accuracy of mission-critical agency services with mobile-friendly forms, workflow automation, and digital documents.
USE CASE
Electronic Signatures
Feel safer accepting signatures online. In just one click, citizens, businesses, and employees can sign documents — and you can feel secure streamlining the process.
USE CASE
Outreach and Engagement
Scalable, timely, and personalized communication helps you centralize your outbound communications across channels on a single platform.
Additional Resources
Adobe I/O
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Adobes blogg – myndigheter
Ligg steget före genom att läsa om de senaste trenderna inom modernisering av regelefterlevnad och digitala myndighetsupplevelser.
Säkerhet
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