Customer account management
Ensure customer service always has accurate information with account management that centralizes order details from all sales and fulfillment channels.
Make every order the most important order
Every interaction with your customers is a chance to win them over or hand them to your competitors. Our ecommerce customer management platform ensures you get it right every time. Customer service reps need up-to-date inventory and order information coupled with powerful, flexible tools to provide a smooth customer experience — one that leaves a good impression.
Our order management capabilities collect the tools and information your team needs in one place, including real-time global views of inventory, centralized order information, and the ability to generate returns, refunds, and more. With centralized real-time information, Adobe Commerce makes each interaction faster, easier — and unforgettable.
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Real-time order data
Give your customer service representatives the real-time order data they need to communicate effectively with customers — on the phone, through messages, or in-store. Your data and processes stay aligned across all sales channels.
Shipping address changes
Quickly and easily modify addresses before a shipping request goes to the warehouse, drop shipper, or store. Customers can update their address without having to change, cancel, or redo their orders. Reduce the number of cancelled orders and lost sales.
Refunds, returns, appeasements
Empower customer service reps to quickly create returns, refunds, or appeasements that replace frustration with satisfaction.
Easily create custom attributes specific to any customer or order — and update or change them anytime. Your customer service reps can easily add account numbers, loyalty program details, and other custom data right on their screens.
Pull in data from your WMS, ERPs, and other popular software platforms using API integrations with Adobe Commerce. This way, you don’t have to worry about losing access to the applications and resources your people depend on.