Adobe Customer Journey Analytics B2B Edition Features

B2B journey data flexibility

Analyze multi-layered B2B customer journey data using a flexible data framework that delivers comprehensive insights to enhance buyer experiences and drive pipeline growth.

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Multi-level B2B data analysis

Leverage a purpose-built data framework that supports both person- and group-based data to get comprehensive analysis and visualizations of each journey and their impact on sales.

Multi-layered data. Analyze customer journey data at the individual, buying group, account, and opportunity level.
Modernized framework. Get flexible schemas and modern data structures designed for advanced, on-demand management of B2B customer journey data.
Scalable structure. Harness highly-compressible database technology to execute complex data queries quickly, letting you retrieve results from multiple data sources without custom logic.

Buying group chart showing engaged and qualified activities

Historical data trends report by opportunity stage

On-demand data handling and historical analysis

Reduce IT queues and accelerate report processing speeds with self-serve capabilities that use enhanced data views and empower teams to swiftly adjust reporting to address key business questions.

Unlimited queries. Pre-aggregate, connect, and execute unlimited queries and real-time processing on customer data to get insights in seconds.
Long-term historical analysis. Analyze historical data to power highly accurate metrics and performance optimization.

Unified B2B customer data

Connect buyer data — both online and offline — across channels, devices, and time for comprehensive analysis and insights throughout the complete customer journey.

Data collection. Use open, modern APIs for large-scale data streaming and computing.
Data sources. Integrate data from your CRM or any enterprise data source for enriched dimensional analysis.

Wi-Fi website with chart showing engaged touchpoints

Cloud software mobile app syncing with data warehouses

Adobe Experience Platform Data Mirror (in development)

Tap into data mirroring capabilities to power seamless data synchronization between your organization’s data warehouse and Customer Journey Analytics B2B Edition. Use this to access the most up-to-date and comprehensive account and customer data.

Warehouse support. Sync with data warehouses such as Snowflake, Google BigQuery, and Databricks.
Data accuracy. Keep Customer Journey Analytics B2B Edition in sync with your data warehouse, including any updates, data insertions, or deletions.
Automation configurations. Sync data automatically to eliminate manual updates or data transformations, reducing the risk of human error and saving time.
Full journey visibility. Unify offline and digital behavioral data across individual, buying group, and account levels for a holistic view of the buying journey.

Comprehensive data governance framework

Employ an extensible, patented data governance framework that provides comprehensive controls for establishing and maintaining compliance with your company's data governance policies — all while meeting customer expectations for privacy and personalization.

Labeling and cataloging. Develop, manage, and enforce data usage policies using data labeling and cataloging features and customizable, out-of-the-box templates.
Permissions. Establish and enforce detailed, role-based permissions and data access for team members, empowering collaboration without compromising data responsibility.
Alerts and policies. Prevent users from activating sensitive data by setting up clear policies and labels. In-product alerts can also notify administrators of any attempted policy breaches.