ADOBE CUSTOMER JOURNEY ANALYTICS

Adobe Customer Journey Analytics package pricing.

Customer Journey Analytics offers a core package with the features you need to build a unified, real-time customer journey, accessible to all customer experience teams.

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See what you get with Customer Journey Analytics.

Built on the powerful Adobe Experience Platform, Customer Journey Analytics gives you tools and features you can’t get with other packages. Our core package comes with everything you find below. What more could you ask for?

Core Analysis

Features

Customer Journey Analytics

Omnichannel Data Sets
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Data Views
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Metrics, Dimensions
Unlimited
Data Ingestion & Data Lake (Launch & SDKs, data source connectors, data lake persistence/egress)
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XDM & Data Preparation
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Report (Templates)
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Filters
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User Seats
Unlimited
Usage (row) Reporting
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Freeform Analysis

Features

Customer Journey Analytics

Analysis Workspace
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Freeform Tables
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Quick Insights
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Ad-hoc Analysis
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Unlimited Segmentation, Metric Creation
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Query Service (Ad-hoc SQL exploration)
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Anomaly Detection
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Unlimited Dimensional Breakdown
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Channel Analysis

Features

Customer Journey Analytics

Web
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Mobile App
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Voice
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OTT
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Streaming
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Offline Channels (call center, CRM, chat, point-of-sale, look-up)
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Audience Segmentation

Features

Customer Journey Analytics

Identity (field-based stitching)
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Unlimited Filter creation
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Audience Publishing
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Cross-channel Sequential Segmentation
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Attribution

Features

Customer Journey Analytics

9 Rules-based Models (first-touch, last-touch, etc)
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Custom Lookback Window
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Algorithmic Attribution
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Attribution on any conversion event
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Journey Analysis

Features

Customer Journey Analytics

Fall-out
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Flow (pathing)
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Cohort Analysis
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Retention
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Churn
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Latency
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Custom Dimension
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Add or Create Segments
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Line/Trending
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Data Transformation

Features

Customer Journey Analytics

Calculated Metrics
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Substrings (classification rule builder)
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Cross-channel Analytics
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Binding dimensions and metrics
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Data Views
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Lookup Datasets
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Custom Sessionization
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Data Prep
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Privacy and Governance

Features

Customer Journey Analytics

Privacy Controls
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Regional Data Centers
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Data Repair API
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HIPPA Compliance
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IP Obfuscation
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GDPR Deletion
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Data Democratization

Features

Customer Journey Analytics

Shared Projects (Reports)
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Scheduled Reports
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Project Curation (limiting metrics/dimensions shared)
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Annotations
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Report Builder (excel plug-in)
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Share links
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Permissions / Roles
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Analytics Dashboards (mobile app)
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Data Integrations

Features

Customer Journey Analytics

Data Connectors
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Profiles
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Experimentation Panel
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3rd Party Integrations
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Adobe Experience Platform Launch Extensions
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Audience Publishing to Unified Profile
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Customer Journey Analytics Add-on’s

Features

Customer Journey Analytics

Product Analytics
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Mix Modeler
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Healthcare Shield
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Privacy & Security Shield
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Streaming Media - Concurrent Viewer, Average Minute Audience, and Playback Time Spent Media Panels
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Data Distiller
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Real-time CDP Connections
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Let’s talk about what Customer Journey Analytics can do for your business.

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