Integrated B2B functionality

Offer world-class B2B buying experiences with custom catalogs and pricing, personalized experiences, and self-service customer portals for easy account management and ordering.


A new kind of B2B buying experience

B2B ecommerce exists in a perpetual state of rapid evolution, and if you’re a manufacturer, wholesaler, or distributor, you need more than a rigid, standardized B2B strategy to keep up. You need a flexible and intelligent solution to seize opportunities with up-and-coming channels and business models to meet the high demands of your buyers and AI-powered customization to engage with new markets on a personal level. 

 

Now you can offer it. Specifically designed for the B2B buyer, Adobe Commerce’s integrated B2B capabilities let your customers self-manage their company accounts. Through an easy-to-use customer portal, they can set up multiple tiers of buyers with specific roles and permissions, track quotes and orders, define purchase approval rules, and manage their credit online — making day-to-day management tasks fast and efficient for your customers. 

 

The buying experience is personalized with customer-specific catalogs and pricing and targeted content and promotions. Convenience is at the core with quick order forms and the ability to upload lists of SKUs, create saved shopping lists, or request quotes any time. Seller assisted shopping takes it a step further, letting you place orders on behalf of customers or troubleshoot issues — making the buying experience frictionless and helping you garner loyalty and sustain business growth.

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Rich, personalized experiences

Drag-and-drop merchandising tools, customer-specific catalogs and pricing, and targeted content and product recommendations make it easy to create personalized experiences without IT help.

Quote management and price negotiations

Integrated customer quoting and price negotiation capabilities improve conversion. The streamlined quote request workflow can be entirely managed within our solution or though external systems using APIs.

Convenient account management

Self-service portals let your customers access invoices, order history, and company credit, as well as manage buyers and permissions.

Agility to adapt

A single system lets you manage both B2B and B2C businesses and sell to multiple sites and brands in multiple geographies. You also have the flexibility to sell digital goods, services, and subscriptions.

Friction free order

Buyers can quickly place orders by entering SKUs, uploading CSV files, or choosing from preset requisition lists, as well as purchase on credit and set approval rules to ensure compliance. Assisted selling enables easy order creation and troubleshooting.

Effortless Integration

Easily extend the platform and integrate with existing business systems using our robust library of APIs and thousands of off-the-shelf extensions including options for punchout purchasing and enterprise marketplaces.

Learn more about integrated B2B functionality in Adobe Commerce

Forrester
Multi channel commerce forrester

See why Adobe was named a Leader in B2B and B2C

If you’re ready to choose a commerce solution for your business, Forrester offers thorough insights into all the areas where we think Adobe Commerce shines so your business can too.

 

Read the B2B report
Read the B2C report


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