In-person on-demand session

Johnson Controls Finds their Path to Profitability in E-commerce - S436

Closed captions in English can be accessed in the video player.

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SPEAKERS

ABOUT THE SESSION

How do B2B industry leaders concretely elevate their commerce offering? Johnson Controls International knows how. A world leader in HVAC distribution, JCI rolled out an Adobe Commerce ecosystem in under 1 year (with 39 subdomains!) to improve its online and in-person customer experiences. Join JCI’s e-commerce director, Janet Englehart, to hear how the company got from there to here by using the Adobe Commerce API-first blueprint for digital automation.

In this session:

  • How JCI tackled user adoption head on and got 27% of regional accounts engaging with its new platform 6 months after launch
  • Using the Adobe Commerce Global Reference Architecture to harmonize core functionality across business units while still leaving room for customization

Track: Commerce

Presentation Style: Case/use study

Audience Type: Developer, IT executive, Business decision maker, Commerce professional, IT professional

Technical Level: General audience

Industry Focus: Commerce, Industrial manufacturing, Distribution/wholesale

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