Delivering personalised experiences across the entire customer journey

On-demand webinar  | 50 min | Free of charge


34% of leading businesses said that their customer journey was a top priority for 2020, according to Adobe’s recently published 2020 Digital Trends report.

To capture the attention of today’s consumers, marketers must not only understand their customer but also improve the customer journey across multiple touchpoints.

Why attend this webinar?

To deliver seamless and frictionless customer journeys, businesses must

  • Re-think the way they manage customer experience
  • Have a vision and mission with a clear roadmap
  • Have the right set of technology, talent and processes to execute this at scale

Join us for this webinar to:

  • Learn about key pillars of CXM and the technology that will help organizations deliver exceptional customer journeys.
  • Hear directly from Asia Miles on their journey to transform their organization into an experience business leader.
Intended audience
  • Marketing decision makers and practitioners
  • IT decision makers and practitioners
  • Customer Experience
  • eCommerce
  • Digital


Igor Lau

Igor Lau
Digital Experience & Member Engagement Head, Asia Miles
Igor's Linkedin

Experienced agency executive with integrated skill sets that has served international brands on the bright side, dark side, and everything in between.

 Hiro Awanohara

Hiro Awanohara
Senior Product Manager & Regional Evangelist, Adobe APAC
Hiro's Linkedin

Hiro Awanohara has worked with Adobe’s strategic / leading customers as a Consultant and Solution Consultant in the US and Japan since joining Adobe in 2010.

Leveraging his background as a marketer who has worked on driving strategy and execution for a variety of brands, Hiro has a proven track record in helping brands transform how they engage with their customers through the use of content, data and technology. 

Varun Kapoor

Varun Kapoor
Principal, Digital Strategy Group, Adobe APAC
Varun's Linkedin

Management consulting professional advising c-suite across industries on digital vision and innovation, capabilities, customer and employee experience, products and operations.

Attend the webinar now