Allegion Customer Story

Allegion’s Modernization Journey: Unlocking Future Value in Content Operations for B2B

Length: 25 mins

When a century-old pioneer in the security and access industry decided to move from traditional desktop publishing to structured content, the goal wasn’t just migration — it was transformation. In this on-demand session, Bill Wolfe from Schlage (a leading brand of global security solutions provider Allegion) and Chris Dressler from POP share how one of the world’s most trusted brands reimagined its content operations to support thousands of products, multiple brands and an AI-ready future.

Going beyond the basics of CCMS adoption, Bill and Chris explore what it takes to architect Adobe Experience Manager Guides for long-term value — maximizing content reuse through deliberate information architecture, connecting to external product data for always-current specifications, and building custom Asset Compute extensions that automate well beyond the out-of-the-box product. They also share candid lessons on the organizational side of transformation: preparing teams for structured authoring, sustaining momentum as the platform evolves, and positioning well-structured DITA content for emerging AI use cases like RAG-powered search. Whether you’re optimizing an existing implementation or extending Adobe Experience Manager Guides for your own requirements, this session offers a practical blueprint from a brand that’s already made the journey.

In this session, you’ll learn:

• Architecture for reuse and scale: how Allegion designed content structures and reuse strategies that reduce duplication and ensure consistency across product lines
• Extending Adobe Experience Manager Guides beyond out-of-the-box: practical examples of custom solutions, including Asset Compute automation and external data integration that address use cases the core product doesn’t cover
• Building an AI-ready content foundation: why DITA’s semantic structure matters for RAG, knowledge management and next-generation content discovery
• Change management that sticks: honest lessons on preparing authors, designers and stakeholders for a new way of working, and keeping them engaged post-launch