JetZero Customer Story

Structured Content as the Best Investment in Certification, Scale, and Safety

Length: 21 mins

As a startup aerospace manufacturer, JetZero is building its first complete set of manuals — the documentation required to support regulatory approval and to demonstrate program maturity to investors and partners. With a lean team of fewer than five people, including a pilot-author, and a partner who brought in an aeronautical engineer who is also a professional information architect, the goal was clear from the outset: build it correctly from the beginning.

In this on-demand session, Bethany Davis, Head of Z4 Program & Certification at JetZero, and Nathan Gilmour, CTO and Co-Founder of WritemoreAI, explore the deliberate decision to implement structured content from Day One — pairing DITA and Adobe Experience Manager Guides with AI-supported conversion, metadata development and consistency checks as part of the product lifecycle. They discuss how investing early prevents certification delays, rework and communication gaps with flight crews, and how governed, reusable, configuration-aware content is designed to scale as aircraft move from prototype to production — so documentation stays aligned with each aircraft as it comes off the assembly line. Structured content, they argue, is a long-term investment in certification confidence, operational clarity and sustainable growth.

In this session, you’ll learn:

• Documentation enables real-world flight operations and must stay aligned with engineering systems.
• A CCMS is essential for scale, governance and reuse.
• Early content architecture decisions define long-term certification and operational outcomes.
• Consistency and reuse reduce risk and rework.
• The right partners and structured approaches accelerate execution at scale.