Personalisation in B2B: VMware's Journey to Scale and Success

Pranay Goyal — Vmware

VMware software powers the world’s complex digital infrastructure. The company’s cloud, networking and security and digital workspace offerings provide a dynamic and efficient digital foundation to customers globally, aided by an extensive ecosystem of partners. In this session, Pranay Goyal, personalisation and A/B testing lead for, discusses how the brand creates strategies for personalisation for a global audience and how they share the results and insights across the organisation. To Pranay, personalisation is so exciting because it can be simple and complicated at the same time. Brand expectations are at all-time highs, requiring continuous efforts to keep personalisation focused, valuable and up to date. VMware believes that personalisation is no longer an exception but an expectation. 

Here's what you'll learn in this session:

  • How to start small and drive to scale, accelerating the buyer’s digital journey with mini- and macro-nurture flows.
  • VMware's web personalisation best practices.
  • Top targeting options in B2B with examples.
  • VMware’s customised-developed experiences for personalisation and optimisation.

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