Got questions?

We've got answers to all things Adobe Summit.

What is Adobe Summit?

Summit 2021 is a world-class global online experience with innovative keynotes, more than 400 sessions and training workshops across 11 content tracks, and networking activities.
With presentations from Adobe leaders, industry pros, and visionaries, we share our vision for Experience Makers — where technology is headed, insights into the latest innovations, and what businesses need to know and learn for the future.

Will I be required to sign up to access Summit content post-event?

Keynotes, Sneaks and Innovation Super Sessions can be viewed without signing in. If you did not register before or during the event, you will need to sign up and sign in to view Sessions and other on-demand content.

Is there a charge for registering for Summit?

No, all the keynotes, sessions, and networking activities are available at no charge.

What is the difference between the various session types offered?

Keynotes: A look at the latest industry trends and newest tools for digital marketers

Innovation Super Sessions: A deep dive into the latest product innovations from Adobe leaders and customer speakers
Sneaks: A sneak peek at the latest innovations we’re exploring in Adobe Labs
Sessions: Presentations from product experts, customers, and partners, with live chat during premier broadcast of the session

  • Length is 30 minutes.
  • English, French and German captions are available.
  • Available for on-demand viewing after they premiere (no live chat).
  • Available on demand for up to 30 days post-event.

Training Workshops: A deep dive into a topic or Adobe solution

  • Includes both lecture and demos.
  • Length is 60–120 minutes.
  • English captions only.
  • Available on demand for up to 30 days post-event.
Where can I find the Summit speakers?

Visit the Speakers page to learn more about our 2021 speakers.
You will be able to filter by speaker type, area of expertise, track and product.

What are the session tracks?

Adobe Experience Platform

  • For CIO, IT, CX, and Lines of Business leaders; developers and data scientists; data and customer management (DMP, CDP) practice leads
    Learn how Adobe Experience Platform enables brands to deliver personalized experiences at scale. Adobe experts, customers, and consultants will showcase how Adobe Experience Platform delivers customer experience technology innovation for the enterprise across data collection infrastructure, data governance, advanced Analytics & Data Science, profile identity stitching, and how all these components come together to build actionable, intelligent real-time customer profiles for fueling better, personalized experiences. You’ll also learn how Adobe Experience Platform works with other Adobe applications and technology partner solutions and gain strategic insights and best practices around emerging trends and topics.

Analytics, Insights, and Activation

  • For digital marketers, data scientists, DMP teams, and campaign managers
    The evolution of customer data management has resulted in the continued convergence of martech and adtech and new tech categories like Customer Data Platforms (CDPs). However, challenges remain the same — the need for unified customer data, integrated technology for faster time to market, and access to insights powered by AI and data science. Marketers need to deliver value to consumers in the moments that matter, removing friction and irrelevancy from the conversion process to influence automated, prescriptive action. Engage with Adobe experts and industry thought leaders to learn how to push the limits of advanced analytics, audience discovery, customer data management, and activation to deliver trusted, personalized experiences across channels.

B2B Marketing and ABM

  • For marketing executives, web, channel, email, content, digital, social, and mobile marketers
    In today’s experience-driven economy, siloed, tactic-oriented marketing approaches are out, and marketers are expected to deliver exceptional customer experiences at every single touchpoint of their journey. Working within this standard, B2B marketers need new strategies to manage complex buyer journeys, nurture long-lasting relationships, partner with sales, and engage with their customers. Hear from Marketo Engage experts and leading B2B brands to learn more about how B2B marketers are building demand and pipeline, driving new revenue growth and proving impact.

Campaign Management

  • For marketing executives, email marketers, digital marketers, and campaign managers
    Consumers decide how and when they engage with your brand, and they want consistent brand experiences that are engaging and personal. Now, more than ever, it’s critical marketers deliver the right message, through the right channel, at the moment in time when it is most impactful to the customer journey. Join Adobe along with your peers and thought leaders as we discuss best practices, strategies, and success stories to ensure your cross-channel campaign marketing and customer journey management efforts are future-proofed.

Collaborative Work Management

  • For marketing executives and practitioners, IT professionals, people managers, team leaders and individual contributors.
    Whether you're designing new products, driving technology transformation, or creating global marketing campaigns, you need to be able to easily share ideas, create content, and manage complex processes. Join us to learn best practices for transforming the work experience by introducing improved methods for managing process, collaboration, gaining visibility into outcomes, centralizing work in one place, analyzing insights, and making decisions based on real-time data. Better demonstrate the value of your team and organization by improving how work gets done.

Content Creation

  • For web, content, and mobile marketer, creative designers, digital strategists, developers, and IT
    A digital-first approach to delivering great experiences means delighting your customer at every interaction, with well designed, AI driven, personalized content throughout the customer journey. To stay competitive, marketers and developers need to scale content creation, management, and delivery across channels from a central source of truth. Join experts from Adobe and leading brands to learn about the future of CXM technology and creativity; including best practices for marketing and IT organizations to design, build, manage, and deliver optimized experiences across any channel, device, or app.

Developer Ecosystem

  • For all developers: in-house, agency, and third party
    Join a diverse community of developers and experience builders across Adobe Experience Cloud, singularly focused on creating incredible end-to-end experiences across commerce, content, marketing, and analytics. Learn about the latest tech advances and developer tools for Magento Commerce, Adobe Experience Manager, Adobe Analytics and Adobe Experience Platform powering customer experience management across industries. If you're looking for highly technical, hands-on sessions on developer best practices, you won't want to miss this brand-new track.

Digital Commerce

  • For commerce, IT and marketing executives, digital merchandisers, commerce practitioners, and developers
    Commerce is at the core of every business and is rapidly changing as companies innovate experiences, transform and add new business models, and evolve processes. Winning in this dynamic landscape requires commerce experiences that contextually engage customers—B2C and B2B—and deliver value from creation to conversion. Join us to learn how to execute end-to-end experience- driven commerce and hear from industry experts who will share the latest best practices, case studies, and strategies to transform your commerce business.

Digital Document Productivity

  • For digital experience, digital marketers, line of business, business operations, executives and IT roles
    Adobe delivers the power of exceptional digital document experiences for your customers and improved productivity for your teams. Document workflows exist across every stage of the customer journey and across all functions of a business. Reimagining document workflows from creation, to signature and delivery, can improve remote productivity and speed while simplifying everyday tasks and remote work to deliver exceptional customer experiences. Hear from experts and industry leaders on how they have transformed document workflows to accelerate their businesses in a challenging environment.

Personalization

  • For marketers and developers on personalization, growth, and optimization teams
    Personalization is no longer optional. Expectations for brands to deliver a relevant and personalized experience has never been higher and brands need to build the right team, culture, and processes to deliver these personalized experiences at scale. Learn from industry leaders and domain experts on how they established their personalization programs and leveraged artificial intelligence and machine learning to grow revenue, conversion, engagement, and loyalty across every critical customer touchpoint.

Trends and Inspiration

  • For senior business decision makers
    Transforming business to be more customer-centric is now a strategic imperative across the C-suite, one that involves reorienting an organization’s people, processes, and technology to engage with today’s always-connected consumers. This track provides insights for and from CMOs, CIOs, chief digital officers, heads of commerce and advertising—anyone responsible for customer experience—about how to navigate digital disruption and build loyalty with your customers along the way.
What does my experience level need to be for sessions?

Sessions range from beginner to advanced. Attendees should have a general familiarity with Adobe Experience Cloud and the particular tools featured in the session. 

To help select sessions that are appropriate for your skill level, Summit technical levels are defined as follows:

  • Beginner: This product or topic is either new to you or you’d like to brush up and focus on basic and essential skills, techniques, and industry standards.
  • Intermediate: Take your skills to the next level with content geared to refining and expanding your mastery of basic skills of the featured product.
  • Advanced: You live in this featured product every day and consider yourself a master of its tools. These sessions will provide the latest and most advanced techniques to enhance your workflow.
Will sessions and keynotes be recorded and available on-demand?

Yes, with limited exception, most sessions and keynotes are available to watch on demand over the coming year. Training Workshops are available up to 30 days post-event.

Can I share on-demand sessions with someone who is not registered for the event?

On-demand keynotes, Sneaks and Innovation Super Sessions are available to anyone via the Summit website; On-demand recordings for sessions will require login and registration to view. Digital recordings will not be available for download.

How do I watch sessions?

From the Sessions list:

  • View on-demand sessions by clicking on the session card.
  • Once you are on the session page, click the play button on the banner image to start the recording.

From the Speakers list:

  • Review the speakers list or search and filter for a specific speaker.
  • Click on the speaker card to open their profile, where you can find a complete list of their sessions and select the ones you’d like to watch on demand.
How do I find my individual session schedule?

Click the ‘Register/Sign in’ link in the top right-hand corner. Once signed in, click the circle avatar in the top right-hand corner. 1. Select My Schedule to search for and add sessions to your personal Summit schedule. 2. Select the Sessions tab from the top navigation to be taken to the Sessions page where you can browse and filter to sessions of interest.

Will I get copies of the presentations and materials?

PDFs of session presentations are available for download from the individual session pages.

  • Attendees must be registered and logged in to download or access session presentations and files.
  • Some of our speakers are bound by copyright or licensing agreements and therefore do not permit us to make their materials available for download.
  • The video content for this event is copyrighted by Adobe Inc. and is intended for the private and personal use of permitted viewers. Any other use or retransmission of this video content, including but not limited to, recordings, reproductions of and/or online postings of this video content, without Adobe’s written consent, is prohibited and may subject you to personal liability for the violation of Adobe’s or others’ rights.
How long will sessions be available online?

Training Workshops will be available for on-demand viewing up to 30 days post-event. Most sessions will be available for up to one year with some exceptions. Summit Sneaks with celebrity host Dan Levy will only be available through April 30th.

What is the Summit community?

Community is the place to explore how top brands are innovating, stay in touch with your connections in Braindate, and have some fun.

Where can I find information about how other companies are finding success in their digital transformation?

There are two options to learn about industry digital transformation success within Community:

  • Customer Success - Quick Insights are short, under five-minute videos of over 70 companies just like you who have overcome their challenges and found success in their digital transformations
  • Customer Success - Deep Dives are a more intensive look at the successes some of the industry leaders are experiencing today
What happens in Take Five?

Take Five offers a few fun activities to explore, including some smartphone photography tips, a puppy playroom, and some cerebral exercises to sharpen your brain skills.

What are the fun breaks all about?

We’ve created a few fun activities to do in your down time and share with family and friends. There are a variety of topics to explore:

Desktop Dexterity

  • Improve your hand dexterity... and learn a few new party tricks.

Cerebral Exercises

  • Enhance your mood and sharpen your cognitive skill with these cerebral exercises.

Puppy Playroom

  • It wouldn’t be Summit without puppies. Check out the newest arrivals with this puppy stream.

Smartphone Photography Tips

  • Learn how to capture amazing photographs of your environment using only your smartphone – no experience required.

WFH 2.0

  • Optimize your space for ultimate productivity.

Learn, earn, and win with Experience League

  • When should I expect to receive my prize?
    °   Shipment times vary from region to region, but all winners should allow a maximum of 6 weeks for delivery of their prize
  • I haven’t received my prize. Who should I contact?
    °   If you haven’t received your prize within 6 weeks of Summit, please send an email to help@learnearnwin.com
I would like more information about a customer success video I viewed. Who can I reach out to?

Each customer success video is provided by one of our sponsors. You can find which sponsor created the customer success video you viewed within the video listing. Please visit the associated sponsor’s page by clicking their logo found in the Sponsors hub.

Can I book Braindates after Summit ends?

Braindate meetings can be booked through April 29 at 5:00pm PT.

Access to the Braindate platform will be available through May 14, to revisit chats from your meetings, share contact information, and stay in touch with your new connections.

I have more questions about Braindate, who can I contact?

Please contact Braindate support for any follow up questions.

How can I network with other Adobe Experience Cloud experts and users after Summit is over?

Create ongoing connections with your peers and Adobe experts in Adobe Experience League Communities. There’s a community for every product and interest.

How can I learn more about sponsors?

Learn more about any of our sponsors by visiting the Summit Sponsors page and clicking on a sponsor’s logo. Our sponsors are offering amazing products and solutions that can help you with your business challenges.

Who do I contact about becoming a sponsor for Summit 2022?

Check out the Become a Sponsor page or email us to learn more. All availability is listed in PST time.

I did not receive an email about my giveaway offer. Who should I contact?

Please reach out to the associated sponsor directly to follow up about the giveaway redemption. Sponsors can be contacted by visiting the Summit Sponsors page and clicking on their logo.

I would like more information about a customer success video I viewed. Who can I reach out to?

Each customer success video is provided by one of our sponsors. You can find which sponsor created the customer success video you viewed within the video listing. Please visit the associated sponsors page by clicking their logo found in the Sponsors hub. You may submit your questions by clicking the Contact Us feature found within their page.

There are a lot of videos, is there a way to easily search them?

Yes, to hone in on the topics of interest, click on Show all to jump to videos by topic. Be sure to scroll through the carousel to see all the videos by the topic you're interested in. 

When will my order ship?

Our standard processing time is:

  • Orders placed before 12 noon Pacific time will ship same business day.
  • Orders placed after 12 noon Pacific Time will ship next business day.

We will do our best to meet that processing time, though please note that order fulfillment may be slightly delayed due to COVID-19 workplace restrictions.

How do I request a refund or exchange?

A pre-paid FedEx return label can be requested for all U.S. shipments. You can use this to return the item. Please include a note with the return indicating whether you would like a refund or exchange. We will process the refund or exchange request within a few business days.
Returns from outside the U.S. can be shipped at the customer's expense or on a customer-provided FedEx account.

How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us at +1-408-952-5850 or email us at customerservice@brandvia.com.
Please reference your order number when you call or email.

When will my order be delivered?

Orders ship from San Jose, California with the following estimated timelines:

 

FedEx Priority Overnight = 1 business day after ship date (AM delivery)

FedEx Standard Overnight = 1 business day after ship date (PM delivery)

FedEx 2Day = 2 business days after ship date

FedEx Express Saver = 3 business days after ship date

FedEx Ground/Home = 1-5 business days after ship date, depending on proximity to San Jose, California

FedEx International Economy = 5-10 business days.

What is Adobe’s accessibility commitment?

Adobe welcomes the participation of individuals with disabilities and will make every effort to create outstanding web experiences that is accessible to everyone. We are committed to producing rich, engaging content that is accessible to all and will make accommodations with reasonable modifications to ensure Adobe Summit is inclusive to everyone that participates. 

Are the keynote and Sneaks translated into other languages?

On-demand keynotes and Sneaks have English, French, and German closed captions available

Are the breakout sessions and training workshops be translated into other languages?

Sessions are presented in English with closed captions available in English, French, and German. Training Workshops are presented in English with closed captions in English only.

Where can I turn on the closed captioning?

You can find the closed caption button in the lower left corner of the player window.

Is there a mobile app?

Yes, IOS and Android versions of the Summit mobile app are available for download now from the App Store and Google Play Store under the name ‘Adobe Summit 2021’.

The Summit mobile app gives you the latest information to help you make the most of your Summit experience. Build your schedule and watch sessions and keynotes live and on demand. You'll also get conference updates and reminders and can network with attendees.

Does Adobe Summit have a code of conduct for the event?

Adobe Summit Code of Conduct
The Adobe Summit virtual conference is dedicated to providing a fun, engaging, and safe event for everyone. All attendees, speakers, sponsors, vendors, and Adobe staff ("participants") are required to comply with the Adobe Summit code of conduct.
By attending Adobe Summit, you are agreeing to abide by this code of conduct. Anyone found to be violating this code of conduct may be expelled at the discretion of organizers. Adobe has a zero-tolerance policy and will not tolerate any harassing or abusive behavior towards any participant. This includes, but is not limited to, the following:

  • Deliberate intimidation, stalking, or harassment
  • Pornographic material or explicit content (sexual or violent in nature)
  • Disruptive behavior, especially during talks, presentations, events, or activities
  • Hateful or highly offensive content, including personal insults or content that attacks or dehumanizes a person based on gender, gender identity, age, sexual orientation, disability, physical appearance, race, religion, or political affiliation
  • Profanity
  • Spam
  • Misleading, fraudulent, or deceptive content
  • Illegal content or activities

If in doubt, please keep it positive and professional and be mindful of the information that you choose to share with other participants. Please report any abusive content or behavior to Summit Support. We ask all participants to help create a safe and supportive environment of inclusiveness, and we look forward to your attendance. 

How do I stay current on Summit developments?

If you’re not already a member of the Summit mailing list, sign up. In addition, follow Summit on Facebook and Twitter for 2021 updates and great content all year long. You can also connect with us using the hashtags #AdodeSummit, #MagentoImagine, #MKTGNation. 

Where can I get free training and support resources for Adobe Experience Cloud products?

Sign in to Adobe Experience League using your Adobe ID and password to access expertly curated learning courses, quick how to’s, communities of experts and fellow learners, and technical support resources. It’s available free of charge to Adobe Experience Cloud customers.

How can I continue to network with other Adobe Experience Cloud experts and users now that Summit is over?

Create ongoing connections with your peers and Adobe experts in Adobe Experience League Communities. There’s a community for every product and interest.

What are the browser requirements to view the event?

Adobe Summit is compatible with the following browsers:
Chrome for Android 34+
Chrome for Desktop 34+
Firefox for Android 41+
Firefox for Desktop 42+
Edge for Windows 10+
Opera for Desktop
Safari for Mac
Safari for iOS

How do I contact Event Support?

Please review all FAQs to ensure the best possible experience at Adobe Summit 2021. Email us for additional questions.

How do I apply to be a session speaker at Summit 2022?

Submissions will open in September 2021. 

Who do I contact about becoming a sponsor for Summit 2022?

Check out the Become a Sponsor page or email us to learn more.

Where should I send a media inquiry?

Please email your media inquiries to our PR team.

How do I report an issue with the "Learn, Earn, and Win" game?

Please email helpLEW@adobe.com.

Who do I contact for Braindate support?

Email us if you have questions about Braindate.

Who do I contact regarding my Summit Store order?