The Impact of Employee Experience on Customer Experience - S857
Closed captions in English, French, and German can be accessed in the video player.
About the session
To truly focus on the Future of Experience, organizations must understand how outstanding employee experience (EX) enables delivery of exceptional customer experience (CX). Building customer-centric businesses are table-stakes for success and providing outstanding employee experiences are a cornerstone to winning on CX. Join this session to learn how Deloitte Digital and Adobe are helping leading organizations understand the link between employee and customer experience.
Learn how Adobe Experience Cloud solutions like Deloitte Digital’s Accelerated Campaign Experience can
- Help solve for both CX and EX challenges
- Help organizations rethink their existing experience silos to ultimately expedite their speed to market
- Drive increased demand, loyalty, and growth
Track: Analytics, Insights, and Activation, Personalization, Campaign Management, Content Creation
Industry Focus: Consumer Goods, Professional Services, Retail, Distribution/Wholesale
Technical Level: Intermediate to Advanced
Presentation Style: Case/Use Study
Session Type: Session
Audience Type: Business Analyst, Campaign Manager, Creative Leader, Database Marketing Manager, Digital Analyst, Digital Marketer, Email Marketer, IT Executive, Marketing Executive, Publisher, Segmentation Specialist, Audience Strategist, Content Marketer, Data Scientist, Optimization Manager, Web Marketer, Web Analyst, Operations/COO, Project Manager, UX/UI/Web Designer
Business Type: B2C
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