The Impact of Employee Experience on Customer Experience - S857

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About the session

To truly focus on the Future of Experience, organizations must understand how outstanding employee experience (EX) enables delivery of exceptional customer experience (CX).  Building customer-centric businesses are table-stakes for success and providing outstanding employee experiences are a cornerstone to winning on CX. Join this session to learn how Deloitte Digital and Adobe are helping leading organizations understand the link between employee and customer experience.

Learn how Adobe Experience Cloud solutions like Deloitte Digital’s Accelerated Campaign Experience can

  • Help solve for both CX and EX challenges
  • Help organizations rethink their existing experience silos to ultimately expedite their speed to market
  • Drive increased demand, loyalty, and growth

Track: Analytics, Insights, and Activation, Personalization, Campaign Management, Content Creation

Industry Focus: Consumer Goods, Professional Services, Retail, Distribution/Wholesale

Technical Level: Intermediate to Advanced

Presentation Style: Case/Use Study

Session Type: Session

Audience Type: Business Analyst, Campaign Manager, Creative Leader, Database Marketing Manager, Digital Analyst, Digital Marketer, Email Marketer, IT Executive, Marketing Executive, Publisher, Segmentation Specialist, Audience Strategist, Content Marketer, Data Scientist, Optimization Manager, Web Marketer, Web Analyst, Operations/COO, Project Manager, UX/UI/Web Designer

Business Type: B2C

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