Transforming Customer Experiences with E-signatures - E279

Closed captions in English, French, and German can be accessed in the video player.

Share this page


  • Vinita Nair

    Vinita Nair

    Platform Lead – ECM and eSign and BAS India Head, NatWest Group

About the session

As the forces of digital transformation continue to reshape the financial services sector, an increasing number of documents are “born digital.” With remote settings in place and minimal in person interactions, e-signatures are enabling new workflows that drive enhanced colleague, partner, and customer experiences. With 19 million customers across the United Kingdom and Ireland, NatWest Group Plc is at the forefront of digital transformation in the banking sector. Vinita Nair, who leads NatWest’s Electronic Signatures Centre of Excellence, shares how the bank has leveraged complex e-signature workflows and API integrations across services to reshape digital customer experiences and drive the bank toward its goal of becoming a sustainability leader with a positive carbon footprint by 2025, while at the same time driving other benefits, such as reduced complexity and cost and enhanced security.

Key takeaways:

  • Transforming customer journeys through electronic signing
  • Contributing to a low-carbon economy
  • Removing barriers to enterprise

Track: Digital Document Productivity

Industry Focus: Financial Services & Insurance

Technical Level: General Audience

Presentation Style: Case/Use Study

Session Type: Session

Audience Type: Marketing Executive, Operations/COO

Business Type: B2B, B2C, SMB

This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.

Play button

Customer Success Presented by Rightpoint Consulting

Modernization of digital commerce leads to 300% increase in conversion

By viewing this video, I agree the Adobe family of companies may share my contact information with Rightpoint Consulting for marketing purposes. For details see the privacy policy on Rightpoint Consulting's sponsor page.