As the forces of digital transformation continue to reshape the financial services sector, an increasing number of documents are “born digital.” With remote settings in place and minimal in person interactions, e-signatures are enabling new workflows that drive enhanced colleague, partner, and customer experiences. With 19 million customers across the United Kingdom and Ireland, NatWest Group Plc is at the forefront of digital transformation in the banking sector. Vinita Nair, who leads NatWest’s Electronic Signatures Centre of Excellence, shares how the bank has leveraged complex e-signature workflows and API integrations across services to reshape digital customer experiences and drive the bank toward its goal of becoming a sustainability leader with a positive carbon footprint by 2025, while at the same time driving other benefits, such as reduced complexity and cost and enhanced security.
- Transforming customer journeys through electronic signing
- Contributing to a low-carbon economy
- Removing barriers to enterprise