We've moved into a new age of customer experience. Customers expect brands to understand them as they move across different digital products and offline channels. To stay competitive in attracting and maintaining loyal customers, brands must have a way to piece all their different datasets together for one complete view of the customer journey.
In this session, discover:
How Customer Journey Analytics enabled The Home Depot to help their “Doers Get More Done”
Insights into how to stitch together online and offline data to create a true 360-degree customer journey story
Best practices and key learnings from analytics stakeholders that you can leverage in your own organization
Public Track: Analytics for Customer Journeys
Technical Level: General Audience
Presentation Style: Value Realization
Audience Type: Business Analyst, Digital Analyst, IT Executive, Marketing Executive, Data Scientist, Web Analyst, Marketing Analyst
This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.
Digital experience insights
Explore even more digital experience insights with these short videos.
Find success faster with expert-created courses, self-guided learning, quick video tutorials, documentation articles for all levels and roles, and a community of peers and experts for support along the way.