Learning is strategic and using learning as a tool to drive business growth is often a choice that organizations make to driver differentiated value towards its customers, partners and employees. According to IDC, every Dollar spent in employee learning increases the chance of improvement in customer experience by 73%. Similarly, implementing effective customer education programs helps organizations retain and nurture long-term customers, reduce churn and drive incremental revenues by 2.7x compared to their peers. Personalization often acts a the key differentiator that makes learning effective under any scenario, but how do large organizations think around personalization when they have a large and diverse set of audiences to cater to?
- How to use learning as a strategic tool for business impact
- How to go about learning strategies that drive results at scale
- How does personalization work in modern learning technologies
Session Q&A here