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In-person on-demand session
Delivering Data-Driven CX: Vanguard’s Vision and Journey - S745
SPEAKERS
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Head of MarTech Platforms, Engineering, Vanguard
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Director, MarTech Platforms, Vanguard
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Sr. Director, Capgemini
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ABOUT THE SESSION
Vanguard, an industry pioneer in financial services and wealth management, recently embarked on a multiyear customer experience transformation to reimagine and reinvent its digital customer journey. Learn how Vanguard has been using Adobe data platforms, customer data, and AI to uniquely tailor client experiences across channels and supercharge their investment success.
In this session:
- Hear from Vanguard and their Capgemini partners about the vision, goals, challenges, and learnings of this initiative
- Learn about Capgemini’s unique framework for data-driven CX and how it’s helping their clients achieve better value realization and customer engagement
Technical Level: General audience
Industry Focus: Financial services
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