How Agentic AI Answers Mission-Critical CX Questions While You Sleep

In-Person On-Demand Session

How Agentic AI Answers Mission-Critical CX Questions While You Sleep - S721

Sign in
ON DEMAND

Closed captions in English will be available soon.

Share this page

Speakers

  • Mario Ciabarra

    Mario Ciabarra

    Founder & CEO, Quantum Metric

  • Jacob Canaan

    Jacob Canaan

    Chief Product Officer, Quantum Metric

Session Resources

About the Session

Digital teams don’t lack data. They lack time and shared understanding. Across every organization, a small set of critical customer experience questions determine conversion, retention, and trust. The problem isn’t knowing what to measure—it’s how long it takes to understand why something changed and what to do next.

Agentic AI changes that model. Instead of relying on dashboards, static alerts, and manual investigation, agentic systems work continuously in the background. They monitor key journeys, detect meaningful change, investigate root causes, and quantify business impact automatically. While teams sleep, or focus on building experiences, agents analyze thousands of behavioral signals across journeys to surface clear, contextual answers grounded in real customer behavior. The result is faster alignment, fewer blind spots, and a shorter path from signal to decision.

In this session, explore how agentic analytics moves beyond reactive reporting to autonomous understanding, complementing existing analytics investments by collapsing the distance between insight and action. Key takeaways:

  • How teams define agentic systems around their most important CX outcomes—so answers surface automatically, not after weeks of investigation
  • How agentic AI reduces analysis bottlenecks by continuously detecting, explaining, and quantifying experience changes across journeys
  • How autonomous analytics complements existing Adobe and analytics stacks by accelerating decision-making without replacing core tools

By clicking add to schedule, I agree the Adobe family of companies may share my contact information with Quantum Metric for marketing purposes.

Industry : Financial Services , Healthcare and Life Sciences, Retail, Travel, Hospitality, and Dining

Technical Level: General Audience

Track: Analytics, AI, Innovation, and Leadership Trends, Orchestrating Experiences with AI Agents

Content Category: Case/Use Study, Tips and Tricks, Thought Leadership

Audience : Campaign Marketer, Analyst, Digital Marketer, Executive, Web Analyst, Product Manager, Commerce Professional, IT

This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.


By accessing resources linked on this page ("Session Resources"), you agree that 1. Resources are Sample Files per our Terms of Use and 2. you will use Session Resources solely as directed by the applicable speaker.

Adobe CX Enterprise

Unify content, data, and journeys into one AI‑powered system that anticipates intent and delivers personalized, on‑brand experiences at scale — for humans and AI agents.

Learn more