Scroll Down

Delivering services through the digital front door

Closed captions in English can be accessed in the video player.

Share this page

Speakers

Speaker headshot

Micheal Sylvester
Bureau Director and Chief Information Offiicer at Los Angeles County DPSS

Speaker headshot

Chris Gianutsos
Managing Director, Digital, EY

Speaker headshot

Megan Atchley
Director, Health & Human Services, Adobe


About the session

When residents need vital social services like food assistance, they need answers quickly. After being presented with options that fit their needs, they expect to be able to apply online and receive relevant cross-channel digital communications following up on their application. During COVID-19, this functionality became crucial for maintaining continuity and minimizing disruptions for service recipients. Learn how Adobe gives local agencies the foundation to deliver great customer experiences through an agile, user-centric design website framework. The ease of design helps the communications team keep content current. Having access to real-time, relevant data gives the team insights to prioritize improvements to align with visitor needs. The Los Angeles Department of Public Social Services will talk about using organizational change management to move to a modern platform. You’ll leave this session with fresh ideas and practical tips for transforming online services with a more personalized approach.

This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.


Featured products


Experience Manager Sites

Learn more


RELATED content

Please wait while content is loading.

Get started with these featured government resources

Explore how other agencies are using Adobe solutions to create people-first experiences.

PostEvent-Report

Insights for modernizing government websites

Take a peek behind-the-scenes, exploring the key decisions involved in public sector website modernization projects. Using survey results from 150 public officials, this report shares insights and tips for creating government websites that deliver better digital experiences.

PostEvent-VideoCC

Oklahoma is creating a one-stop shop website experience

The State of Oklahoma wants to make sure their 4 million residents can always easily access government services. By creating a personalized website experience around resident and visitor needs, Oklahoma is demonstrating what the future of government looks like.

Discover Adobe solutions for government

content management
communication

Solution

DigitalForm

Solution

Electronic