On-Demand webinar | 56 mins | Free of charge
Explore the 2021 Retail Trends Report
Summary
Every year, the Digital Trends Report gives you an exclusive look into how organisations all over the world are adapting to new challenges. In the last 12 months, the face of retail has dramatically shifted, with the pandemic accelerating digital transformation and changing the way customers shop. Moving forward, the retail industry has an opportunity to lead the way in great customer experiences.
Why attend this webinar?
In this session, Kaveri Misra (Principal Digital Strategist - Retail, Travel, Consumer Electronics, Adobe APAC) will explore:
- How consumer behaviour has changed in a year full of restrictions.
- How AI can help retailers understand and meet rising customer expectations.
- Why personalisation is the key to better customer experiences.
- The shift to e-commerce and mobile.
- And much more.
Intended audience:
- Decision makers and Practitioners in retail industry.
Speakers
Kaveri Misra
Principal Digital Strategist - Retail, Travel, Consumer Electronics, Adobe APAC
See Kaveri's Linkedin
Kaveri Misra is a Principal in Digital Strategy Group at Adobe and advises CXOs on digital transformation. She is an experienced performance marketer with an in-depth understanding of digital channels and platforms, marketing technologies and data analytics. She also has over a decade of management consulting experience in the field of sales & marketing for Fortune 500 clients.
Rebecca Jourdan
Global Head of Digital, Zimmermann
See Rebecca's Linkedin
Rebecca has over 20 years’ experience working for industry leaders across the luxury retail, energy and telecommunications sectors and a firm grounding in all commercial, operational and technical aspects of unified commerce.
As the Global Head of Digital for Zimmermann, Rebecca is responsible for shaping and delivering on the digital strategy, the global trading success and operational performance of the digital channel and providing a sophisticated, seamless and enviable brand experience for the Zimmermann client at every touch point.
Marcella Larsen
Australian Retail Industry Development Executive, Microsoft
See Marcella's Linkedin
Marcella is responsible for leading platform agnostic cloud and mobile Focused Growth Strategies in the industries of Retail, Travel, Hospitality and Consumer Goods. Marcella brings almost 22 years of deep customer, vertical technology, sales and marketing experience to this role, ensuring the full extent of Microsoft’s industry visions and value propositions are realized locally. Marcella is also experienced in supply chain operations, international trade, finance, and product management.