On-demand webinar | 40 min | Free of charge
Managing experiences across the customer lifecycle
Summary
Today, the customer journey is as complex as it’s ever been. People jump from one channel to another, often multiple times before they convert in the way you want them to. But they don’t think in channels and expect experiences that are consistent no matter what channel they are using. So to increase engagement and build loyalty that will pay off now and in the long term, you need to deliver relevant experiences that are seamless across multiple channels, across the end-to-end customer lifecycle.
Why attend this webinar?
Join us to learn how Adobe Campaign and other Adobe Experience Cloud solutions can work together to help brands manage the end-to-end customer lifecycle and deliver exceptional experiences across multiple channels.
Watch this on-demand webinar session and learn:
- Ace the 5 pillars of customer experience management (CXM)
- Seamlessly orchestrate experiences across channels and make data-driven campaign management a reality
- Use artificial intelligence to combine beautiful content with contextual personalisation
Intended audience
- Marketing Decision Makers
- IT Decision Makers
- Technology Directors
- CIO’s
- Practitioners (including Online, Comms, Digital, Ops, Data, Analytics)
Speaker
Hiro Awanohara
Senior Product Manager & Regional Evangelist, APAC Adobe
Hiro's Linkedin
Hiro Awanohara has worked with Adobe’s strategic / leading customers as a Consultant and Solution Consultant in the US and Japan since joining Adobe in 2010.
Leveraging his background as a marketer who has worked on driving strategy and execution for a variety of brands, Hiro has a proven track record in helping brands transform how they engage with their customers through the use of content, data and technology.