In-person on-demand session

Leveraging the Adobe Platform to Optimize EY’s Knowledge Supply Chain - S306

Closed captions in English can be accessed in the video player.

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SPEAKERS

ABOUT THE SESSION

With 400,000+ professionals in over 150 countries, EY uses cutting-edge platforms to equip professionals with data and knowledge to help clients grow, transform, and operate. To replace an outdated knowledge platform, EY leveraged Adobe technology and consulting services to deliver a top-tier knowledge-sharing system for employees. The new Adobe platform personalizes user experiences and facilitates timely delivery of information, yielding significant results: a 60% increase in knowledge contributions, 44% rise in unique weekly visitors, high 77% customer satisfaction score, and over 3,400 total hours saved.

Takeaways:

  • Why EY views the efficient collection, review, approval, and publication of firm-wide knowledge as one of its greatest assets
  • How EY leverages Adobe to increase knowledge sharing for workforce effectiveness
  • How Adobe Workfront unifies the Adobe stack

Track: Planning and Workflow, Content Management, Customer Journey Management, Content Supply Chain

Presentation Style: Case/use study

Audience Type: IT executive, Marketing executive, Project/program manager, Product manager, Marketing practitioner, Marketing operations , IT professional, Marketing technologist, People manager

Technical Level: General audience

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