The path to a better pizza.

Domino’s brings gamified, mobile learning to employees across 11 global markets with Adobe Learning Manager.

70,000

learners supported across nearly a dozen countries

99%

of P2E training takes place on mobile devices

2.4x

higher promotional training completion in Australia, from 21% to 71%

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Adobe Learning Manager

**Dustin Ross**
Global Learning Systems and Innovation Lead, Domino’s Pizza Enterprises

Training that keeps Domino’s moving.

A great Domino’s pizza doesn’t happen by accident. Team members need to know how much of every ingredient to use, understand food and equipment safety, and be ready to serve customers when a new promotion or limited-time offer hits the menu.

Training makes that happen. Done well, it helps protect employees and customers, reduce food waste, maintain product quality, and keep stores ready for whatever is coming next.

“Every pizza needs to conform to the same great standards,” says Dustin Ross, global learning systems and innovation lead at Domino’s Pizza Enterprises (DPE). “If I go to Domino’s in Melbourne, it should taste the same as Tasmania.”

Delivering that consistency is complicated. DPE manages Domino’s operations across Australia and nearly a dozen other international markets, from the Netherlands to Japan. With a large, young frontline workforce across 11 countries and high turnover, training needs to be quick, accessible, and engaging.

DPE created Path to Excellence, a colorful, gamified learning experience powered by Adobe Learning Manager. Rather than feeling like a traditional training system, it looks and behaves more like a mobile game — one designed to keep employees learning, progressing, and ready for their next shift.

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Building a foundation for employee excellence.

When learners open Path to Excellence they see a map with a road winding through it. As they complete training, they move along the path, advancing through levels that take them from their first shift to store management.

The experience adds gamification and badging to make training more fun. Employees create avatars and earn virtual versions of the badges that Domino’s team members collect for their virtual uniform hats. In DPE’s annual learner survey, Ross says the avatar was overwhelmingly named a favorite feature.

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For a workforce that rarely sits behind a desk, delivering mobile learning with Learning Manager is crucial. About 99% of online training takes place on mobile devices, putting training at employees’ fingertips. Push notifications help draw attention to product news or mandatory training.

“Path to Excellence has become more than a training tool. It’s also an important communication channel,” says Ross. “With push notifications, we can make sure employees get information when they need to see it.”

Learning doesn’t stop at the screen. With Learning Manager supporting blended learning, employees move between digital courses and hands-on practice. An employee might make a pizza or complete a delivery ride-along, with a manager confirming that they’ve mastered the skill.

“It’s a credit to Adobe Learning Manager that it allows us to put everything franchises need to train their employees in one app,” Ross says.

One app, built for many markets.

Behind that playful experience is a learning system designed to handle significant complexity.

DPE supports roughly 70,000 learners across nearly a dozen countries and six languages. But making a pizza and running a franchise doesn’t look the same everywhere. In Japan, for instance, employees hand stretch dough, while other markets use equipment to flatten it. Local regulations and operating models vary, too.

Ross and his team established a framework of 25 certificates covering everything from orientation to running operations as a multi-store franchisee. Operations teams in each country then create localized courses that map to that framework, updating content as guidelines, products, and promotions change. When topics such as cybersecurity or AI governance need to reach everyone, the learning team can create company-wide courses and share them across markets.

“Every country does things slightly differently, so we needed a platform flexible enough to handle everything needed around the world,” says Ross. “Adobe Learning Manager lets us set the standards while giving each market the freedom to build the training that works for them.”

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The impact is visible in engagement. In Australia, promotional training completion has risen from approximately 21% before Learning Manager to 71%, while mandatory training completion has increased from roughly 40% to 81.5% — impressive numbers for roles with such high turnover.

Greater visibility also allows DPE to support bonuses based on completion. For instance, staff in Japan receive raises after completing training, while the Netherlands provides rebates to stores that maintain high training completion rates.

“We’re seeing that good training numbers correlate to better food quality and Net Promoter Score with training delivered via Adobe Learning Manager."

Dustin Ross

Global Learning Systems and Innovation Lead, Domino’s Pizza Enterprises

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Connecting learning to the customer experience.

Bringing markets onto one learning platform also gave DPE a clearer view of what happens after people train. For the first time in his career, Ross now has the data to prove what he’s always suspected: “We’re seeing that good training numbers correlate to better food quality and Net Promoter Score with training delivered via Adobe Learning Manager.”

DPE brings Learning Manager data into Microsoft Power BI alongside product quality, employee turnover, and customer feedback. Leaders can compare store-level training activity with metrics that matter to the business.

The visualizations reveal a compelling pattern: increases in training completion are often followed by improvements in quality and customer satisfaction. Training isn’t the only factor, but being able to see the relationship is a significant step forward for Ross.

“Having a well-trained team helps reduce food waste, improve speed, and lower safety incidents, all of which can lead to happier staff and more efficiently run stores,” explains Ross. “That’s why we believe training is so vital to the success of franchises.”

Expanding quality courses with AI.

Ross is already thinking about using AI to improve Path to Excellence. AI-powered search in Learning Manager could help employees find the right training when they need it.

He also sees opportunities in content creation. Many markets rely on operations experts rather than dedicated learning and development teams to build courses. Future content creation capabilities in Learning Manager could help those teams turn their expertise and source materials into effective learning experiences more easily.

“We’re always looking for ways to make learning easier to access and more engaging,” says Ross. “But it all comes back to helping our teams make great food safely and consistently for our customers. Adobe Learning Manager gives us the flexibility to make that happen."