A digital platform supporting public services.

People who visit Inail's website often do so for practical, and sometimes urgent, needs. The Institute supports millions of workers, employers, and stakeholders across the country, providing insurance services, information, benefits, and assistance pathways. In these situations, being able to quickly find reliable information and accessible services is essential.

To meet these needs, Inail launched an initiative to evolve its digital services, aiming to improve accessibility, information consistency, and internal process efficiency. The transformation touched both the tools available to citizens and the way the Institute's departments manage content and services.

The organization manages a wide range of activities, from workplace safety initiatives to insurance services, from rehabilitation research to investment information and public communications. Over time, disconnected systems and fragmented workflows made it increasingly complex and costly to deliver accessible, consistent digital experiences. Inail needed a more connected digital foundation, capable of simplifying the user experience and helping teams work more efficiently behind the scenes.