Graph showing how comfortable organizations and customers feel using AI agents to carry out tasks.
AI agent working directly with a brand’s human representative: 55% businesses, 45% consumers.
AI agent working directly with a brand’s AI agent: 42% businesses, 35% consumers.
AI agent making a final decision without intervention about a product or service: 35% businesses, 21% consumers.
AI agent handling the research, negotiation, and final decision of a large and complex purchase: 29% businesses, 16% consumers.
AI agent providing an organization more intimate information about personal preferences to curate digital and in-person experiences: 28% businesses, 21% consumers.