Delivering a better overall patient experience
With Adobe Experience Manager Forms, Change Healthcare representatives can now efficiently complete application forms on their tablets, dramatically reducing workflow redundancies. They can enter new information in real-time while meeting with patients, as well as download information from existing patient systems to automatically prepopulate patient details. All captured data is propagated instantly across fields, eliminating the need to repeatedly enter the same information on multiple pages. Once forms are filled out, patients sign the forms once on the tablet, instead of having to sign dozens of printed pages, enabling the Change Healthcare team to provide an easier experience at the point of service.
“Since Adobe Experience Manager Forms enables us to programmatically propagate reusable information, patients can just sign the tablet once, reducing signature times from minutes to seconds,” says Joshipura.
By simplifying form completion, Change Healthcare is improving patient and hospital services. “The patients we see are typically quite ill, so we need to make the process as effortless as possible,” says Joshipura. Depending on the requirements, applications for benefits can be up to 50 pages long and require up to 26 signatures.
“With Adobe Experience Manager Forms, our representative can simplify a multi-step interview and administrative process,” says Bland. “Since implementing Experience Manager Forms, we substantially reduced the time to complete an application. The Experience Manager Forms workflow has the potential to save representatives hours every day and save our company millions of dollars annually once fully implemented.”
Secure and convenient offline information exchange
Although light enough to run quickly and reliably on a tablet, Adobe Experience Manager Forms delivers robust functionality. The forms can identify mandatory information and check paperwork for completeness, improving accuracy of completed forms. Required documents can be attached to electronic forms easily with just a few clicks. Patients no longer need to hand over their information and wait anxiously for a representative to return with a copy of important documentation.
*Change Healthcare internal reports