Customer Data Platform (CDP)

Adobe Real-Time CDP turns data into loyal customers.

Real-Time CDP collects B2C and B2B data from across systems and unifies it into real-time profiles ready for activation across any channel.

Customer data platforms improve customer experiences.

Customer data in different systems leaves organisations struggling to understand their customers and deliver consistent, personalised experiences. CDPs fix this by unifying data — including behavioural, transactional and known data — from across systems and devices to reveal clear, complete customer profiles.

Adobe Real-Time CDP — built for personalisation,
collaboration and endless growth.

One-to-one experiences at scale.

Real-time B2C and B2B profiles with instant activation and personalisation for every customer across every touchpoint, every time.

First-party data collaboration.

Build privacy-safe partnerships and share first-party data to get a better understanding of your customers without cookies.

Responsible marketing.

Patented data governance framework and HIPAA-readiness gives teams control and confidence to market responsibly, while ensuring customer privacy and preferences are honoured.

A flexible, connected foundation.

Powered by Adobe Experience Platform, a data architecture of shared capabilities that accelerates time to value across Adobe Experience Cloud, opening up limitless evolution.

Check out the advanced features of Real-Time CDP.

Real-time activation across any channel.

Ensure consistent, relevant customer experiences through real-time activation across channels and devices.

 

  • Prebuilt B2C and B2B integrations let you activate in real time.
  • Customer behaviours trigger automated responses and campaigns.
  • Streaming destinations ensure relevant experiences in milliseconds.
  • Paid media retargeting, suppression and prospecting.

Profiles built from streaming data collection.

Enriched, privacy-ready consumer and account profiles update automatically based on behavioural, transactional and operational data without manual data stitching.
 

  • Data collected from across channels and systems is normalised into a standard taxonomy.
  • Tag management and event forwarding manage data in real time.
  • Person and account-level identity resolution and profile enrichment.
  • Optimised profiles accelerate experience delivery time.

Rapid data collection and distribution.

Collect, enrich and distribute data at incredible speed and scale to jumpstart your customer experience management
 

  • Hundreds of prebuilt connections and the ability to build customised integrations allow you to connect data from virtually anywhere.
  • Go from set-up to data distribution in hours, not weeks, with Real-Time CDP Connections.
  • Streaming ingestion means profiles are always up to date and ready for activation.
  • Real-Time CDP Connections server-side event forwarding sets you up for a world without cookies.

Patented privacy and data governance tools.

Inspire customer trust and loyalty with advanced data governance tools that keep data secure while giving appropriate access to teams across the organisation.

 

  • Preset and customisable data governance framework gives you peace of mind.
  • Data source labelling and policy creation ensure compliance.
  • Automated enforcement prevents policy violations.
  • Convenient data lineage allows for easy modification.

AI-driven insights at the profile level.

Improve segmentation and personalisation with machine learning (ML) and AI-powered predictive propensity scores and contextual insights that let you understand your customers better.

 

  • B2C propensity scores, insights and predictions and B2B lead prediction and account scoring.
  • Customer churn and conversion predictions at the individual level with explanations.
  • Customisable options for unique use cases.
  • Actionable and accurate insights gathered from every customer interaction using AI.

Consumer and account profiles.

Support both your B2C and B2B business with the only CDP that gives you unified, actionable person and account profiles.

 

  • Person, account and hybrid customer profiles based on both consumer and professional attributes and behaviours.
  • Consumer and account-based segmentation.
  • Prebuilt B2C and B2B marketing and advertising integrations.
  • Data schemas designed for B2C and B2B marketing.

Here’s what makes Adobe Real-Time CDP different.

  • Real-time profiles that are ready for activation across channels let you deliver relevant, up-to-the-moment experiences.
  • Patented data governance framework ensures customer privacy and preferences, enables compliance with internal and external policies and gives role-based access to teams across the enterprise.
  • Privacy-safe partnerships and first-party data collaboration takes your strategy into a cookieless future.
  • Hundreds of prebuilt and customisable connections to build truly complete profiles and activate audiences anywhere.
  • A single solution to create and manage B2C, B2B and hybrid profiles.
IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-2022 Vendor Assessment.

Adobe is named a Leader in the IDC MarketScape report.

Citing innovation and advanced features, IDC called Real-Time CDP a strong choice, especially for enterprise organisations.

Marketers get easy personalisation. IT gets clean sophistication.

Empower B2C and B2B marketers.

Real-Time CDP gives marketers the data management tools they need to deliver consistent personalisation across channels.

 

  • Easy-to-use interface and AI-driven workflows.
  • Prebuilt integrations across channels, including social, email, in-app, on-site and more.
  • Real-time customer profiles to power great experiences.
  • Built to incorporate new marketing channels and technology.

Give IT confidence.

IT is tasked with keeping the entire organisation functioning while protecting it from threats — both malicious and accidental.

 

  • Powered by the API-based Adobe Experience Platform, Real-Time CDP integrates with any tech stack — existing or future.
  • A flexible and configurable data governance framework keeps data safe while giving teams the access they need.
  • Profiles accessible to internal and external partner systems, allowing for easy adoption and use-case expansion.

“Our expanded partnership with Adobe will enable us to enhance the customer experience even further, driving personalisation at scale and further optimising The Home Depot experience across online and in-store.”

Melanie Babcock, Vice President of Integrated Media at The Home Depot

Better together.

Real-Time CDP + Adobe Journey Optimizer

Bring the strengths of these two products together to create end-to-end, real-time customer experiences. Build unified profiles and actionable audiences while you also create, orchestrate and deliver personalised customer experiences from a single platform.

Real-Time CDP + Adobe Marketo Engage

Combine Marketo Engage data with all other B2B data in Real-Time CDP to create complete real-time  lead, account and opportunity profiles. Then activate those profiles with Marketo Engage for personalised lead- and account-based engagement.

Real-Time CDP + Adobe Analytics

Quickly move from insights to activation with native connectivity. Insights generated in Analytics are unified with your other data sources in Real-Time CDP, creating actionable unified profiles for personalisation at scale.

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