• The New Front Door: Why Brands Must Optimise for AI Discovery Now

    AI engines are quickly becoming the new front door to the customer journey—summarising, recommending, and shaping perceptions in ways that brands can no longer ignore.

  • Transforming B2B Customer Experience with AI

    The B2B industries (Tech, Manufacturing & Services) have been profoundly transformed by digital technology. In this session, we will explore the latest trends in the context of t…

  • Retail Marketing Trends and Insights

    Explore the latest Retail Marketing trends. Gain AI insights from a recent study and actionable takeaways to enhance your business strategy.

Watch All Experience Makers Forum Breakout Sessions

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  • Transforming B2B Customer Experience with AI

    The B2B industries (Tech, Manufacturing & Services) have been profoundly transformed by digital technology. In this session, we will explore the latest trends in the context of t…

  • Retail Marketing Trends and Insights

    Explore the latest Retail Marketing trends. Gain AI insights from a recent study and actionable takeaways to enhance your business strategy.

  • Strengthening Customer Experience in Finance

    The challenge for the financial industry is to strengthen the digital experience and customer relations. In this session, we talk about customer orientation, cost reduction, grow…

  • Swedbank: Strategy of Proactivity & Personalization at Scale

    Join MariAnne Ygberg, Head of Digital Sales at Swedbank to explore how the bank tackles the challenges of shifting towards a centralized business model and rising customer expect…

  • Danske Bank: Vision on CX, Personalization & AI Impact

    Join Joel Grännby, Head of Commercial Excellence at Danske Bank to discover how the bank redefines customer experience through personalization, creativity, and data-driven strate…

  • ELON: Bridging Digital & Physical Customer Experience

    Join Jakob Dahlner, CTO at ELON to discover how the company bridges digital and physical customer experiences using AI to enhance efficiency and personalization across its vast s…

  • Handelsbanken: Turning Ideas into Value with Adobe Analytics

    Handelsbanken will talk about how they went from an idea to implementing Adobe Analytics, why Adobe is important to them, key elements in a successful implementation, and how the…

  • PANDORA: Mastering Omnichannel Personalisation

    Learn how PANDORA excels in scaling personalization and omnichannel strategies with expert insights from Julie Marie Hermann, CX & Personalization Manager.

  • Epiroc: Transforming Digital Presence Success Story

    Join Ingela Jerat, Global Web Manager at Epiroc, to discover how the company revolutionized their digital presence in just a year. Learn from their innovative data-driven strateg…

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