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Strengthening Customer Experience in Finance

The challenge for the financial industry is to strengthen the digital experience and customer relations. In this session, we talk about customer orientation, cost reduction, grow…

Danske Bank: Vision on CX, Personalization & AI Impact

Join Joel Grännby, Head of Commercial Excellence at Danske Bank to discover how the bank redefines customer experience through personalization, creativity, and data-driven strate…

Swedbank: Strategy of Proactivity & Personalization at Scale

Join MariAnne Ygberg, Head of Digital Sales at Swedbank to explore how the bank tackles the challenges of shifting towards a centralized business model and rising customer expect…

Handelsbanken: Turning Ideas into Value with Adobe Analytics

Handelsbanken will talk about how they went from an idea to implementing Adobe Analytics, why Adobe is important to them, key elements in a successful implementation, and how the…

Transforming B2B Customer Experience with AI

The B2B industries (Tech, Manufacturing & Services) have been profoundly transformed by digital technology. In this session, we will explore the latest trends in the context of t…

Epiroc: Transforming Digital Presence Success Story

Join Ingela Jerat, Global Web Manager at Epiroc, to discover how the company revolutionized their digital presence in just a year. Learn from their innovative data-driven strateg…

Ericsson: Elevating B2B CX with comprehensive customer insights

Join Andreas Månsson, Data and CRM Director at Ericsson to explore how the company uses AI and deep customer insights to transform B2B marketing, optimize performance, and design…

Retail Marketing Trends and Insights

Explore the latest Retail Marketing trends. Gain AI insights from a recent study and actionable takeaways to enhance your business strategy.

BAUHAUS Nordic: Leading E-commerce Transformation

Join Eik Tittel Sørensen, CX Team Lead at BAUHAUS Nordic to learn how the company revolutionized customer experience and became a leading ecommerce store through digital transfor…

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