Adobe Digital Leaders Webinar

2026 CX Trends: Personalization and Customer Comfort with AI

Length: 62 mins

AI is transforming customer experience by fueling hyper-personalization and redefining how brands connect with audiences. Adobe’s latest research shows 50% of consumers say promotions have just two to five seconds to capture their attention, and a quarter cite AI-powered platforms as their top research tool.

While customers are growing more accepting of AI, they still have boundaries. Brands must rethink how they maintain visibility and deliver meaningful, authentic experiences that are AI-powered and conversational.

Join our digital event to hear Adobe experts share top AI and customer experience trends for 2026, and discover how Virgin Atlantic is taking personalized customer experience to new heights.

You’ll learn:

What Adobe’s latest research reveals about consumer preferences and comfort with AI — and what it means for the future of customer experiences.
How Virgin Atlantic is leveraging AI to deliver hyper-personalized experiences that feel human, authentic, and trust-driven.
Proven strategies to use AI for delivering relevant, conversational experiences that drive loyalty and seamless interactions.

Please share your contact information to view the webinar.

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Click below to play on-demand now.

Short on time? Download the speaker’s presentation deck to skim at your convenience.

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Event speakers

Adam Justis

Vice President, Solution Marketing and Evangelism

Adobe

Adam Justis is the Vice President of Solution Marketing and Evangelism at A...

Neil Letchford

Vice President of Digital Engineering

Virgin Atlantic

Neil Letchford is Vice President of Digital Engineering at Virgin Atlantic,...

Vivek Pandya

Director, Adobe Digital Insights

Adobe

Vivek is a leading analyst and ecommerce expert who has worked with some of...

Lindsay Morris

Principal, Content Strategist

Adobe

As a strategic storyteller, Lindsay partners with enterprise leaders and cu...

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cardTitle

2026 CX trends — personalization and customer comfort with AI.

CardDescription

AI is transforming customer experience by fueling hyper-personalization and redefining how brands connect with audiences.

cardDate

2026-03-09

cardImage

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caas:content-type/webinar