In-person on-demand session

The CX Revolution: Creating Next-Level Omni-Personalization Experiences - S712

Closed captions in English can be accessed in the video player.

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SPEAKERS

ABOUT THE SESSION

Great CX depends on creating hyper-personalized experiences that meet customers at the right moment and build human, empathetic, one-to-one connections. Creating and scaling those next-level experiences requires advanced data and automation capabilities, collaborative teams, and a curated ecosystem of partners and platforms — all focused on anticipating, understanding, and exceeding customer expectations. Join Deloitte Digital and Macy’s to learn how to transform and scale cross-channel experiences to create meaningful personalization and engagement.

Track: Analytics , Content Management, Customer Journey Management , Content Supply Chain, Personalized Insights and Engagement

Presentation Style: Case/use study

Audience Type: Advertiser, Campaign manager, Developer, Digital analyst, Digital marketer, IT executive, Marketing executive, Audience strategist, Data scientist, Web marketer, Operations professional, Project/program manager, Product manager, Marketing practitioner, Marketing analyst, Marketing operations , Business decision maker, Commerce professional, Content manager, Data practitioner, Email manager, IT professional, Marketing technologist, Omnichannel architect

Technical Level: General audience, Beginner, Intermediate, Advanced

Industry Focus: Retail

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