In-person on-demand session

The CX Revolution: Creating Next-Level Omni-Personalization Experiences - S712

Closed captions in English can be accessed in the video player.

Share this page

SPEAKERS

ABOUT THE SESSION

Great CX depends on creating hyper-personalized experiences that meet customers at the right moment and build human, empathetic, one-to-one connections. Creating and scaling those next-level experiences requires advanced data and automation capabilities, collaborative teams, and a curated ecosystem of partners and platforms — all focused on anticipating, understanding, and exceeding customer expectations. Join Deloitte Digital and Macy’s to learn how to transform and scale cross-channel experiences to create meaningful personalization and engagement.

Track: Analytics , Content Management, Customer Journey Management , Content Supply Chain, Personalized Insights and Engagement

Presentation Style: Case/use study

Audience Type: Advertiser, Campaign manager, Developer, Digital analyst, Digital marketer, IT executive, Marketing executive, Audience strategist, Data scientist, Web marketer, Operations professional, Project/program manager, Product manager, Marketing practitioner, Marketing analyst, Marketing operations , Business decision maker, Commerce professional, Content manager, Data practitioner, Email manager, IT professional, Marketing technologist, Omnichannel architect

Technical Level: General audience, Beginner, Intermediate, Advanced

Industry Focus: Retail

This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.


By accessing resources linked on this page ("Session Resources"), you agree that 1. Resources are Sample Files per our Terms of Use and 2. you will use Session Resources solely as directed by the applicable speaker.

ADOBE GENSTUDIO

Meet Adobe GenStudio, a generative AI-first product to unite and accelerate your content supply chain.

Learn more