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Adobe Success Plans

Strategic and technical expertise for your success.

Adobe Success Plans deliver the highest level of personalized support to ensure you have the right technical expertise and strategic guidance to keep your business one step ahead.

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Two levels of support.

Expert success

  • 24x7 expert care for technical troubleshooting
  • Guidance on critical business issues
  • Self-guided resources for quick resolutions

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Ultimate success

  • Strategic leadership and proactive technical health
  • Team of experts familiar with your business
  • Roadmap aligned to your objectives and priorities

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Expert success
Ultimate success
Success Team
Pooled team of support engineers
  • Designated technical account manager
  • Designated customer success manager
  • Designated support services manager
  • Pooled team of technical engineers and strategic experts delivering success accelerators
  • Pooled team of support engineers
Proactive business +  technical success
Not included
  • Alignment with product teams
  • Upgrade and migration reviews, release preparation
  • Product roadmap reviews and success planning
  • Aligned technical and strategic roadmaps
  • Key event preparation and planning
  • Planning for relevant and timely enablement
  • Technical best practices and industry guidance
Technical support
  • P1: 24x7 issue support
  • P2, P3, P4: Business hours support
  • Standard outage management
  • Pooled escalation management
  • P1: 24x7 issue support
  • P2/P3: 24x5 issue support
  • P4: Business hours support
  • Prioritized outage management
  • Designated expert escalation management
Success accelerators
Not included
Library of Success Accelerators scheduled on a regular basis by the TAM and CSM (see Success Accelerator Catalog for more information)
Support Channels
Online, phone, Experience League, forums
Personalized online portal, prioritized phone, Experience League, forums
Event Management add-on
Available
Available
Technical Account Director add-on
Not available
Available
Advanced Cloud Support add-on
Available
Available
Mentor Sessions add-on
Available
Included
Developer Boost add-on
Available
Included
Priority Queue Bundle add-on
Available
Included
Expert success
Ultimate success
Success Team
Pooled team of support engineers
  • Designated technical account manager
  • Designated customer success manager
  • Designated support services manager
  • Pooled team of technical engineers and strategic experts delivering success accelerators
  • Pooled team of support engineers
Proactive business +  technical success
Not included
  • Alignment with product teams
  • Upgrade and migration reviews, release preparation
  • Product roadmap reviews and success planning
  • Aligned technical and strategic roadmaps
  • Key event preparation and planning
  • Planning for relevant and timely enablement
  • Technical best practices and industry guidance
Technical support
Not included
  • P1: 24x7 issue support
  • P2/P3: 24x5 issue support
  • P4: Business hours support
  • Prioritized outage management
  • Designated expert escalation management
Success accelerators
Not included
Library of Success Accelerators scheduled on a regular basis by the TAM and CSM (see Success Accelerator Catalog for more information)
Support Channels
Online, phone, Experience League, forums
Personalized online portal, prioritized phone, Experience League, forums
Event Management add-on
Available
Available
Technical Account Director add-on
Not available
Available
Advanced Cloud Support add-on
Available
Available
Mentor Sessions add-on
Available
Included
Developer Boost add-on
Available
Included
Priority Queue Bundle add-on
Available
Included

Helping some of the biggest companies grow.

“Adobe is able to help us address a lot of different issues that we may not have either the skillset or the knowledge base internally to handle.”
Thomas Boos, Omnichannel Experience Lead, IBM

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1.4x increase in cart purchases by optimizing website UI/UX

39% jump in website visits after relaunching the digital customer experience