ADOBE REAL-TIME CUSTOMER DATA PLATFORM

How Adobe Real-Time CDP compares to other customer data platforms.

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Purpose-built to enable real-time action, Adobe goes beyond other CDPs.

Some vendors tout real-time data, advanced segmentation and hundreds of integrations. Others hype capabilities for insights, consumer privacy and data governance. Adobe gives you all that and more.
 

  • A cloud based solution that allows you to make enterprise-wide data available and actionable in real time.
  • Enablement of real-time customer (B2C) and account (B2B) profiles for activation and personalisation at scale.
  • An architecture purpose built to power real-time use cases at scale.
  • Tools for data stewards across marketing and IT teams that help streamline data governance, honour consumer privacy and secure customer data — from ingestion to activation.

Here’s what you get with Adobe versus others.

Comparison

Capabilities some may claim

Other solutions

Adobe Real-Time CDP

Complete customer profile

Profiles that don’t store known and unknown data and may lack granular data governance controls, so they end up being just enhanced versions of existing views.

Real-Time Customer Profile enables you to use dynamic people and account profiles using both known and unknown data from across sources, alongside privacy, governance, security and identity controls.

Real-time data

Data latency, batch data ingestion, and integrations with partners result in out-of-date customer experiences.

People and account profiles designed to supply a view of your customer today, not two days ago, with real-time data streaming through productized connectors.

Activation of customer data

Limited or superficial prebuilt integrations make it challenging to activate with key partners without IT support. Additionally, often there’s restricted access to profiles in batch systems for custom integrations.

Access to real-time and batch data activation capabilities through prebuilt B2B and B2C connections, with streaming APIs and SDKs available to build bespoke integrations with internal or external systems as needed, enabling collection to activation in milliseconds.

Both B2B and B2C support

Other solutions may lack B2B support and unified account profiles or require the purchase of multiple CDPs or instances, increasing cost and complexity.

Ability to simultaneously combine consumer and business buyer data into a single profile using one CDP to support both your B2C and B2B businesses.

B2B data and account-based marketing use cases

Repurposed technology and data models, and the lack of unified account profiles may severely limit scale, data, and usability for B2C and B2B use cases.

Adobe’s Experience Data Model (XDM) was intentionally designed to support and unify B2B data into account profiles that include primary data objects, including lead, contact, account, opportunity, buying groups, and more, to power account-based experiences for business buyers.

Predictive insights

Limited in-product analysis opportunities that often require external integrations or data science add-ons to achieve business intelligence and analytics. New visitor records may be created after session end, which negates the ability to personalize in-session events.

In-product, real-time AI-driven insights enabled at the profile level give the ability to improve segmentation, personalization, and B2C and B2B sales opportunities through predictive propensity scores and contextual insights, enabling a deeper understanding of your customer.

Secure and responsible data

May rely on users to perform data governance tasks before bringing data into the CDP, causing latencies and preventing real-time experiences.

Ability to leverage built-in patented data usage labeling and policy enforcement framework, enhanced options for data minimization, and support for regulation readiness such as honoring data subject requests at scale as defined by GDPR.

Connection to Adobe applications

Other solutions may not prioritize integrations with Adobe applications, resulting in more code to manage, latencies, and potentially duplicative workflows between systems.

Native integrations with Adobe applications designed to provide streamlined deployment, seamless data transfer, single sign-on, and consistent UI experiences.

Connection to third-party applications

Limited prebuilt connectors and batch capabilities to develop custom integrations reduce the scope of data sources for ingestion or destinations for personalization.

 

Prebuilt source and destination integrations with leading vendors across CRM, cloud storage, databases, analytics, advertising, mobile engagement, and more. APIs available to build bespoke integrations with additional internal and external systems.

Advanced IT support

Excessive marketing requests and technical integrations may strain IT personnel and financial resources.

 

Prebuilt integrations with existing tech designed to give marketers streamlined workflows and free up IT personnel and resources to focus on other strategic projects.

Here’s what you get with Adobe versus others.

Other solutions

Profiles that don’t store known and unknown data and may lack granular data governance controls, so they end up being just enhanced versions of existing views.

Adobe Real-Time CDP

Real-Time Customer Profile enables you to use dynamic people and account profiles using both known and unknown data from across sources, alongside privacy, governance, security and identity controls.

Other solutions

Data latency, batch data ingestion, and integrations with partners result in out-of-date customer experiences.

Adobe Real-Time CDP

People and account profiles designed to supply a view of your customer today, not two days ago, with real-time data streaming through productized connectors.

Other solutions

Limited or superficial prebuilt integrations make it challenging to activate with key partners without IT support. Additionally, often there’s restricted access to profiles in batch systems for custom integrations.

Adobe Real-Time CDP

Access to real-time and batch data activation capabilities through prebuilt B2B and B2C connections, with streaming APIs and SDKs available to build bespoke integrations with internal or external systems as needed, enabling collection to activation in milliseconds.

Other solutions

Other solutions may lack B2B support and unified account profiles or require the purchase of multiple CDPs or instances, increasing cost and complexity.

Adobe Real-Time CDP

Ability to simultaneously combine consumer and business buyer data into a single profile using one CDP to support both your B2C and B2B businesses.

Other solutions

Repurposed technology and data models, and the lack of unified account profiles may severely limit scale, data, and usability for B2C and B2B use cases.

Adobe Real-Time CDP

Adobe’s Experience Data Model (XDM) was intentionally designed to support and unify B2B data into account profiles that include primary data objects, including lead, contact, account, opportunity, buying groups, and more, to power account-based experiences for business buyers.

Other solutions

Limited in-product analysis opportunities that often require external integrations or data science add-ons to achieve business intelligence and analytics. New visitor records may be created after session end, which negates the ability to personalize in-session events.

Adobe Real-Time CDP

In-product, real-time AI-driven insights enabled at the profile level give the ability to improve segmentation, personalization, and B2C and B2B sales opportunities through predictive propensity scores and contextual insights, enabling a deeper understanding of your customer.

Other solutions

May rely on users to perform data governance tasks before bringing data into the CDP, causing latencies and preventing real-time experiences.

Adobe Real-Time CDP

Ability to leverage built-in patented data usage labeling and policy enforcement framework, enhanced options for data minimization, and support for regulation readiness such as honoring data subject requests at scale as defined by GDPR.

Other solutions

Other solutions may not prioritize integrations with Adobe applications, resulting in more code to manage, latencies, and potentially duplicative workflows between systems.

Adobe Real-Time CDP

Native integrations with Adobe applications designed to provide streamlined deployment, seamless data transfer, single sign-on, and consistent UI experiences.

Other solutions

Limited prebuilt connectors and batch capabilities to develop custom integrations reduce the scope of data sources for ingestion or destinations for personalization.

Adobe Real-Time CDP

Prebuilt source and destination integrations with leading vendors across CRM, cloud storage, databases, analytics, advertising, mobile engagement, and more. APIs available to build bespoke integrations with additional internal and external systems.

Other solutions

Excessive marketing requests and technical integrations may strain IT personnel and financial resources.

Adobe Real-Time CDP

Prebuilt integrations with existing tech designed to give marketers streamlined workflows and free up IT personnel and resources to focus on other strategic projects.

2022 Gartner Magic Quadrant for Digital Experience

Gartner names Adobe a Leader in its 2022 Gartner Magic Quadrant for Digital Experience Platforms for the 5th year in a row.


Powering real-time experiences today for the world’s biggest brands.

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