Preliminary Findings for the Internal Revenue Service

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Creating an effective digital strategy for your agency depends on knowing how your customers interact with your web and digital services. You need to know what people think about their experience on your website as well as what is working effectively across federal, state and local government so you can build a successful, customer-centric plan.

For the Internal Revenue Service, your mission is to provide America’s taxpayers with top quality service and information to ensure they meet their tax responsibilities and enforce the law with integrity and fairness. Adobe’s Digital Strategy Group is here to help.

Adobe’s Digital Strategy Group conducts public sector research, competitive benchmarking and strategic planning for government agencies. We provide complimentary strategic research with a vendor-neutral methodology.

To help your agency, we have compiled a preliminary report on digital experience opportunities.

Inside, you’ll learn how:

  • Federal agencies are actively responding to user experience challenges
  • Transformation in government accompanies a shift in mindset
  • The U.S. Census Bureau created a personalized and comprehensive online experience that reached tens of millions of people; and
  • Adobe’s Customer Experience Study Deep Dive is structured.

Complete this form to read the preliminary findings for the Internal Revenue Service.