2020 was a digital reckoning for many government agencies.



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Digital transformation was the theme to 2020 where pandemic conditions forced many public sector agencies to innovate and adjust or struggle. In our report, 2021 Digital Trends: Public Sector in Focus, we use our annual Digital Trends survey data to find out how agencies accelerated their digital transformation in order to maintain continuity of online services, and to ensure they were delivering high-quality customer experiences to meet the needs of the people they serve.

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